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The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust

International Journal of Information Management, 2013
exaly  

Information System Management Strategies to Improve Customer Service Quality at Bank Sumut Syariah

openaire   +1 more source
customer satisfaction
crm
service quality
information system
web
9. industry and infrastructure
customer service
8. economic growth
costumer satisfaction
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