CRM systems and their applying in companies in Republic of Macedonia [PDF]
The development of information technology contributes companies to implement strategic information systems in their work. One of the primary objectives of the company is getting quick and accurate information for decision making.
Milevska, Natasa, Savoska, Snezana
core
Exploratory study on performance measures as indicators of IS effectiveness [PDF]
The Information Systems Directorate at JSC/NASA has undertaken the reevaluation of its performance measures process and measures. Under the direction of a quality approach it is essential to identify an external perspective of how well an organization is
Bishop, Peter C., Yoes, Cissy
core +1 more source
Sustainable Value Proposition Design in a Product-Service System [PDF]
Many companies have started to add services to their tangible products in order to defend themselves from increased competition from low-cost economies.
Kristofer Nygren, Niclas Österlind
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This study aims to see how responsiveness, empathy, and interpersonal communication impact customer satisfaction in telecommunication services. This study uses a quantitative approach, using regression analysis to see how these variables relate.
Rina Marlina, Rini Agustin, Nur Hayati
doaj +1 more source
Program on stimulating operational private sector use of Earth observation satellite information [PDF]
Ideas for new businesses specializing in using remote sensing and computerized spatial data systems were developd. Each such business serves as an 'information middleman', buying raw satellite or aircraft imagery, processing these data, combining them in
Eastwood, L. F., Jr. +5 more
core +1 more source
Evaluating concepts for short-term control in financial service processes [PDF]
Financial services are characterised by the integration of customers while the service is being delivered. This integration leads to interruptions and thus delays in the processing of a customer order until for example the customer provides the missing ...
Behley, Dustin, Leyer, Michael
core
Designing towards the leverage points in an open innovation project for digital urban transport interventions [PDF]
Public transport provision is a wicked problem (Rittel & Webber 1973), in which many stakeholders have a vested interest in the way the services are delivered such as councils, transport service providers, local retail destinations, advertising companies,
Tompson, Tim
core
Design of a large language model for improving customer service in telecom operators
Telecommunications operators are tasked with enhancing service quality, reducing operational costs, and preserving customer privacy. This study presents an innovative application of large language models (LLMs) integrated with the LangChain technology ...
Ma Xiaoliang +4 more
doaj +1 more source
Next Generation intelligent transport systems: a multidimensional framework for eCall implementation [PDF]
The present use of Intelligent Transport Systems (ITS) can be defined as a hybrid between information and communication technologies to improve different aspects of mobility and transport. The potential value of the next generation ITS can be assessed as
Braet, Olivier, Degadt, Wouter
core
Evaluation of project for formation and development of customer relationships information support [PDF]
Запропоновано математичний вираз для розрахунку повної вартості володіння інформаційної системи управління взаємовідносинами з клієнтами, яка передбачає чотири групи витрат.
Gevko, Volodymyr
core

