Results 11 to 20 of about 278,750 (316)
From Customer Intimacy to Digital Customer Intimacy
Journal of Theoretical and Applied Electronic Commerce ResearchCustomer intimacy plays a crucial role in shaping customer relationships and guiding organizational strategies. As the digital business environment has grown, the concept of customer intimacy has evolved, leading to significant changes in its dimensions and implications.
Qianhua Liu +2 more
openaire +4 more sources
Customer Perceived Value of Blind Box to Customer Satisfaction and Customer Loyalty [PDF]
SHS Web of Conferences, 2023 A blind box economy has emerged in 2019, reflecting new consumption psy-chology among the young Z generation. Based on previous studies on Customer Perceived Value (CPV), customer satisfaction, and customer loyalty, this study analyzes 12 blind box ...
Zhang Zihan
doaj +1 more source
The role of customer personality in satisfaction, attitude-to-brand and loyalty in mobile services [PDF]
Spanish Journal of Marketing-ESIC, 2020 Purpose – The purpose of this study is two-fold. First is to explore the role of some customer personality traits in explaining customer satisfaction in mobile services.
Trevor Alexander Smith
doaj +1 more source
Customer Satisfaction in Business to Consumer (B2C) E-commerce: A Comparative Study of Turkey and Pakistan [PDF]
Eurasian Journal of Business and Economics, 2015 The World Wide Web and the medium of internet have invaded the world from all directions and it has transformed the business and economies into series of electronic financial transactions.
Sahal M. SHEIKH, Mehmet BASTI
doaj +1 more source
Journal of Eta Maritime Science, 2021 The study attempts to evaluate yacht charter service attributes considering the service quality, customer satisfaction, and loyalty three-leg framework. Besides visited destinations, the service concept is enlarged with social servicescape dimensions of ...
Neslihan Paker, Osman Gök
doaj +1 more source
Jurnal Pendidikan Ilmu Sosial, 2021 The purpose of this study is to determine the impact of gastronomic festival attributes and customer engagement on customer delight as measured by the Customer Value Experience and social interaction.
Gitasiswhara Gitasiswhara +4 more
doaj +1 more source
Jurnal Performa, 2021 Customer Relationship Management is a long-term business strategy to establish relationships with customers. Through the right customer relationship marketing, customer satisfaction and loyalty can be formed.
Yopyter Promanjoe
doaj +1 more source
Organizacija, 2014 Background and Purpose – In this study we investigate determinants of customers’ quality perceptions in service processes which involve customer participation and customer to customer interaction (CCI). Building on existing multidimensional approaches to
Amorim Marlene +2 more
doaj +1 more source
Pillars of customer retention: an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention [PDF]
Serbian Journal of Management, 2019 The aim of this study is to explore relationships among five factors: customer relationship management, customer satisfaction, customer loyalty, customer profitability, and customer retention.
Bader Almohaimmeed
doaj +1 more source
Customer and organisational value added through customer experience differentiation
Journal of Economic and Financial Sciences, 2011 Previous research has shown that the customer experience is a strategic differentiator leading to a competitive advantage for organisations. The customer experience is the interaction between customer and the organisation and should lead to value add. It
Adri Drotskie
doaj +1 more source