Results 261 to 270 of about 278,750 (316)

Improving patients' satisfaction through service digitalization: a cross-sectional study based on the theory of psychological empowerment. [PDF]

BMC Health Serv Res
Zhou GS, Shi SH, Qian QR, Zheng QY.
europepmc   +1 more source

Leveraging the potential of social media: Unveiling the influence of customer-generated photos on customer behavior. [PDF]

PLoS One
Safeer AA, Abrar M, Zhou Y.
europepmc   +1 more source

MENINGKATKAN PURCHASE INTENTION PRODUK KECANTIKAN DI E-COMMERCE MELALUI ENTERTAINMENT MARKETING DAN CUSTOMER ENGAGEMENT

Puji Indah Ramadhan, Rohimat Nurhasan
openalex   +2 more sources

The effect of enterprise digital transformation on supply chain efficiency and its transmission mechanism. [PDF]

Sci Rep
Zhen Y, Shang L.
europepmc   +1 more source

Analysis of the Influence of Service Quality and Supporting Airport Facilities on Customer Satisfaction at Halim Perdanakusuma Airport

Rizko Endra Nugraha, Jermanto Setia Kurniawan, Cecep Pahrudin, Sandriana Marina, Yana Tatiana   +4 more
openalex   +2 more sources

Public acceptance of cybernetic avatars in the service sector: evidence from a large-scale survey. [PDF]

Front Robot AI
Aymerich-Franch L, Taha T, Miyashita T, Kamide H, Ishiguro H, Dario P.   +5 more
europepmc   +1 more source

A PLS-SEM Analysis of Service Quality and Brand Perception on Customer Satisfaction for Sustainable Growth in Early Childhood Intervention Service

Idzmir Shahril Idzham Shah, Hamdollh Hadi, Hamizad Abdul Hadi, Muhammad Asyraf Hasim, Mohamad Saufee Anuar   +4 more
openalex   +2 more sources

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Customer-to-customer interactions on customer citizenship behavior

Service Business, 2016
This study examines how both positive and negative customer-to-customer interactions (CCIs) simultaneously influence customer citizenship behavior. Specifically, we posit that (1) positive CCI and dysfunctional customer behavior (negative CCI) influence customers’ affection with service, (2) customers’ affection with service leads to positive customer ...
Jin Ho Jung, Jay Jaewon Yoo
openaire   +1 more source

To Customize or Not to Customize - Is That the Question?

13th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, 2021
As automated vehicles become more prevalent, designing interfaces that best fit all users, especially ones in minority populations, is a pressing but difficult goal. System-driven adaptation is a commonly used approach as it is easier and created by experts but, has innate flaws.
Scott-Sharoni, S. T., Fereydooni, N., Walker, B. N., Jeon, Myounghoon, Riener, A., Wintersberger, P.   +5 more
openaire   +2 more sources

Customer Reactions to Fellow Customer Misbehavior

2013 International Conference on Service Sciences (ICSS), 2013
The paper explores the structure and content of customers' reactions to fellow customer misbehavior following the scale development technology based on open-ended questionnaires. Two formal data investigations are taken after pre-test in Shenyang, with the sample of 203 and 413 consumers for exploratory factor analysis and confirmatory factor analysis ...
null Ruping Liu, null Guangwei Fan, null Zhongpeng Cao, null Qinhai Ma   +3 more
openaire   +1 more source