Results 271 to 280 of about 278,750 (316)

Customer to Customer Parking Reservation System

Journal of Computational and Theoretical Nanoscience, 2019
The Online Vehicle Parking Reservation System (OVPRS) is a framework that empowers clients/drivers to save a parking spot. It additionally permits the clients/drivers to see the stopping status at individuals’ park. The venture went for taking care of such issues by planning an electronic framework that will empower the clients/drivers to reserve a ...
Saif Ali Shaik, Oleti B. Revanth, S. Vigneshwari   +2 more
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From customer satisfaction to customer delight

International Journal of Contemporary Hospitality Management, 2013
Purpose – The purpose of this paper is to provide a typology of customer delight in the hotel industry. By doing so, it identifies patterns by which hotels delight their guests. The paper explores the Torres and Kline model in light of the data and proposes an addition to the model.
Torres, Edwin, Kline, Sheryl
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When to “Fire” Customers: Customer Cost-Based Pricing

Management Science, 2012
The widespread adoption of activity-based costing enables firms to allocate common service costs to each customer, allowing for precise measurement of both the cost to serve a particular customer and the customer's profitability. In this paper, we investigate how pricing strategies based on customer cost information affects a firm's customer ...
Jiwoong Shin, K. Sudhir, Dae-Hee Yoon
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The power of customer-to-customer self-service technology in enhancing customer-to-customer interactions

European Journal of Marketing
Purpose This research paper aims to examine the power of customer-to-customer (C2C) oriented self-service technology (SST) in enhancing customers’ perceived C2C interaction qualities in collectively interactive service settings where C2C interactions are crucial for value co-creation.
Hyun Sik Kim, Beomjoon Choi
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From Customer Perception to Customer Satisfaction

2017
The previous four chapters dealt with key factors that can positively affect customer satisfaction when implemented thoroughly: an effective organizational structure, high-quality ICT operations and professional project management. This chapter will round this off by focusing specifically on customer perceptions.
Stephan Kasulke, Jasmin Bensch
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Managing to Customer Specifications

Journal of Healthcare Management, 2012
Since I first began practicing medicine in 1981, our industry has focused significant resources on growing market share by developing new ways to package and finance our products. We have evolved from traditional commercial indemnity health insurance and fee-for-service Medicare and Medicaid through multiple iterations of HMOs, PPOs, PHOs, direct ...
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Customer‐to‐customer developments in (r)etailing

Marketing Intelligence & Planning, 2004
This article provides market intelligence, by way of a narrative case study, relating to online retailing in an unusual setting. While the transaction between business and customers is generally seen as very much the dominant element in such retailing, customer‐to‐customer interactions are generating important e‐commerce niches. The case study presents
Peter Jones, David Hillier, David Turner, Daphne Comfort   +3 more
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From Customer Profit to Customer Value

2017
This chapter provides a holistic view from customer profitability to customer value creation. In particular, it discusses a fuller range of measures of these two dimensions and their use to monitor corporate performance. Customer profit and customer value are two interrelated concepts, but there exists priority conflict.
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Enhancing customer engagement behaviors via customer-to-customer interactions and identification

Journal of Services Marketing
Purpose The e-services market is expected to reach nearly $500bn globally by 2028. As this marketplace grows, customer-to-customer interactions (CCIs) occurring through virtual channels will likely increase. Consequently, the purpose of this research is to examine how the context in which CCI’s occur (i.e.
Vincent Jeseo, Matthew M. Lastner, Hulda G. Black   +2 more
openaire   +1 more source

Exploring Customer Participation and Customer-to-Customer Interactions in Service Experiences

Balkans Journal of Emerging Trends in Social Sciences
Customer Participation (CP) and Customer-to-Customer Interaction (CCI) are prevalent characteristics in contemporary service experiences in different sectors, such as healthcare, museums, and education. Several studies have explored the association between CP and its impact on customer satisfaction.
Fatemeh Saghezchi, Marlene Amorim, Maria João Rosa   +2 more
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