Results 21 to 30 of about 278,750 (316)

Improving customer loyalty through customer experience, price attractiveness, and customer relationship management

Jurnal Manajemen Industri dan Logistik, 2023
This study aims to determine the effect customer Experience, Price Attractiveness and Customer Relationship Management have on Customer Loyalty. The data is collected using primary sources, which is done by distributing questionnaire to 300 respondents ...
Uce Karna Suganda, Yudi Priadi
doaj   +1 more source

The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers

Journal of Innovation and Entrepreneurship, 2023
Basically, relationship marketing focuses more on creating customer value through interaction with customers to get information regarding evaluation of customer needs and expectations on an ongoing basis.
Kadarisman Hidayat, Muhammad Ishlah Idrus   +1 more
doaj   +1 more source

The Effect of Customer Loyalty in Digital Banking Services: Role Satisfaction Factor, Customer Experience and EWOM

Indonesian Journal of Business and Entrepreneurship, 2023
In the midst of changes in digital technology, customer behavior and the development of he business environment, BCA responds by taking strategic steps and policies in maintaining the excellence of digital banking services based on meeting customer needs
Pritjahjono, Siti Jahroh, Imam Teguh Saptono   +2 more
doaj   +1 more source

Relationship Between Customer Expectations and Financial Performance of Food Industry Businesses in a Customer Satisfaction Model

Economic and Business Review, 2023
Research on customer satisfaction in repeat purchases shows that the relationship between customer expectations and customer satisfaction can be inverse to what is commonly reported.
Petr Suchanek, Maria Kralova
doaj   +1 more source

A Direct Plasma miRNA Assay for Early Detection and Histological Classification of Lung Cancer

Translational Oncology, 2018
Cell-free microRNAs in plasma provide circulating biomarkers for lung cancer. Most techniques for analysis of miRNAs require a large plasma volume to purify a sufficient RNA yield followed by complicated downstream processing.
Qixin Leng, Yue Wang, Feng Jiang
doaj   +1 more source

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

SAGE Open, 2023
In order to promote the innovative development of mobile fitness APP, based on value cocreation theory of customer-dominant logic, this paper discusses how the customer knowledge management, flow experience and customer involvement affect customer value ...
Chao Wang, Zhigang Wang
doaj   +1 more source

C to C Interaction Management

Annals of Business Administrative Science, 2017
Two dealers of Harley-Davidson Japan who are remarkably different in terms of sales performance were selected and analyzed for a case study. It was found that these dealers were very different in their management of customer-to-customer (C2C ...
Yoshiaki YAMASHIRO
doaj   +1 more source

Customer Loyalty Analysis in PT. BNI-46 (Persero) Support Branch of Graha Pangeran Surabaya

IJEBD (International Journal of Entrepreneurship and Business Development), 2021
BANK is a financial institution that plays an important role in the economy which influences the movement of economic growth with the aim of improving the standard of living of the people at large.
Apria Tika Dewi, Dhani Ichsanuddin Nur
doaj   +1 more source

Comparison of K-Medoids and K-Means Algorithms in Segmenting Customers based on RFM Criteria [PDF]

E3S Web of Conferences
The company’s approach to customers is important to maintain the company’s profits. Understanding the differences of each customer is very important so that we can understand customer needs based on customer data.
Fitrianti Fahrudin Nur, Rindiyani Rini
doaj   +1 more source

Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan

Jurnal Bisnis dan Manajemen, 2020
This study aims to examine the effect of customer experience and customer satisfaction on customer loyalty and whether customer satisfaction mediates the relationship between customer experience and customer loyalty.
Demak Claudia Yosephine Simanjuntak, Purnama Yanti Purba   +1 more
doaj   +1 more source