Results 291 to 300 of about 278,750 (316)

Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective

Journal of Business Research, 2021
Lara Penco
exaly  

Customer-to-customer relationship management (CCRM)

2015
Molan Kim, Scott A. Thompson
openaire   +1 more source

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C Verhoef
exaly  

Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach

International Journal of Information Management, 2020
Si Shi, Yi Wang
exaly  

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek
exaly  

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Vikas Mittal, Doreen Pick
exaly  

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Zhaohua Deng, Kwok Kee Wei
exaly  

Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang
exaly  

The impact of virtual, augmented and mixed reality technologies on the customer experience

Journal of Business Research, 2019
Carlos Flavián, Sergio Ibáñez-Sánchez, Carlos Orús   +2 more
exaly  

Correction to: Mass Customization and Customer Centricity

2023
Thomas Aichner, Fabrizio Salvador
openaire   +1 more source