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The Interplay of Self-Construal and Service Co-Workers' Attitudes in Shaping Emotional Labor Under Customer Injustice. [PDF]

Behav Sci (Basel)
Gu Y, Tang X.
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Existential anxiety, psychological flexibility, and deep resilience to climate crises. [PDF]

Front Psychol
Weems CF, Poleacovsch C, Feinstein S, Nartey M.   +3 more
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Multi-scale study on dynamic damage characteristics and energy dissipation of deep rock under thermal-hydro-mechanical coupling. [PDF]

Sci Rep
Ping Q, Zhang B.
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A deep acting perspective generation Y hotel employees’ workplace deviance

International Journal of Contemporary Hospitality Management, 2020
PurposeThis study aims to develop a measurement scale to assess generation Y China hotel employees’ workplace deviance and then investigate the effect of generation Y employees’ deep acting on workplace deviance by focusing on the mediating effect of emotional exhaustion and the moderating effect of organizational identification.Design/methodology ...
Yanping Yu, Haemi Kim, Hailin Qu
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On the acting pressure in laser deep drawing

Production Engineering, 2008
Through the continuing trend of miniaturization new cost efficient and fast methods for processing of small parts are required. In this paper a non-mechanical process for the forming process of micro deep drawing is presented. This new pulsed laser based deep drawing process utilizes an initiated plasma shock wave at the target, which forms the sheet ...
Frank Vollertsen, Hendrik Schulze Niehoff, Hanna Wielage   +2 more
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Moving emotional labor beyond surface and deep acting

Organizational Psychology Review, 2011
Emotional labor (EL) is the process by which employees manage their true feelings in order to express organizationally desired emotional displays. We develop and test components of an organizing framework for emotional labor wherein various aspects of emotional labor are understood through the underlying discordance versus congruence in felt versus ...
Jessica R. Mesmer-Magnus, Leslie A. DeChurch, Amy Wax   +2 more
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