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The current state of digital reference: validation of a general digital reference model through a survey of digital reference services [PDF]
Information Processing and Management, 2004 This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question.
Yvonne Belanger +2 more
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Medical Reference Services Quarterly, 2005
Two years after the initial 2002 study, a greater number of academic health science libraries are offering digital reference chat services, and this number appears poised to grow in the coming years. This 2004 follow-up study found that 36 (27%) of the academic health science libraries examined provide digital chat reference services; this was an ...
Cheryl R Dee Phd Ahip, Cheryl R Dee
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Two years after the initial 2002 study, a greater number of academic health science libraries are offering digital reference chat services, and this number appears poised to grow in the coming years. This 2004 follow-up study found that 36 (27%) of the academic health science libraries examined provide digital chat reference services; this was an ...
Cheryl R Dee Phd Ahip, Cheryl R Dee
exaly +3 more sources
Government Information Quarterly, 2000
Abstract As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services.
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Abstract As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services.
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Reference services in digital collections and projects
Reference Services Review, 2006PurposeThe purpose of this study is to examine the extent to which digital library projects incorporated reference services to increase the value of the collections and support the use of information.Design/methodology/approachAfter defining digital library service types, the study surveyed 60 digital collections/projects from the Digital Initiatives ...
Youngok Choi
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An Enhanced Model for Digital Reference Services
2019Digital Reference Service (DRS) play a vital role in the Digital Library (DL) research. DRS is a very valuable service provided by DL. Unfortunately, the reference service movement towards digital environment begins late, and this shift was not model based. So, a journey towards a digital environment without following a proper model raises some issues.
Asim Shahzad +4 more
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The Future of Reference Service: Treading into and Going beyond Digital Reference Service
SRELS Journal of Information Management, 2015The present paper is an endeavor to put light on the present bandwagon of digital reference service with a glimpse on the background and genesis of traditional reference service. The present online reference services include asynchronous transactions like e-mail, web forms, Ask-A type services and synchronous transactions like live chatting, video ...
Avik Roy, Udayan Bhattacharya
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Reference Services in Digital Environment
2009Information and communication technologies have been used to assist in various functions of library and information units. Digital reference services that is becoming widely available especially in academic libraries and public libraries around the world provide assistance to remote users especially through e-mail format.
Wan Ab. Kadir Wan Dollah, Diljit Singh
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Assessing Reference and User Services in a Digital Age
Journal of Documentation, 2008exaly +2 more sources
Digital libraries and reference services: present and future
Journal of Documentation, 2002Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information ...
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A Reference Architecture for the Certification of E-Services in a Digital Government Infrastructure
Distributed and Parallel Databases, 2002zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Arcieri, F +3 more
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