Electronic customer relationship management

Results 101 to 110 of about 20,022,606 (245)

Highlighting That Green Products Derive From Waste: Which Is the Effect on Consumer Behavioral Intention?

Business Strategy and the Environment, EarlyView.
ABSTRACT In the current market landscape, many innovative eco‐friendly materials are being developed. Plant‐based leather is being used recently in the production of fashion accessories. Based on the rational perspective in explaining sustainable consumer behavior, this study investigates the effect of green perceived utility, perceived performance ...
Rosa Maria Dangelico, Luca Fraccascia
wiley +1 more source

DEVELOPMENT OF A WEB-BASED ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM FOR IMPROVING CUSTOMER SERVICE IN RETAIL BUSINESSES

JSiI (Jurnal Sistem Informasi)
The development of information technology encourages businesses to adopt digital systems to improve customer service and operational efficiency. Small retail businesses often face challenges in managing customer data and transactions due to manual ...
Puspita Rini, Masitah Handayani, Sudarmin +2 more
doaj +1 more source

Technological Turbulence, Circular Economy Practices, and Digitalization as Determinants of Innovative Culture in High‐Growth Firms

Business Strategy and the Environment, EarlyView.
ABSTRACT In a business environment characterized by technological turbulence and an increasing societal demand for greater sustainability, companies seeking to enhance their growth are compelled to foster organizational cultures that promote continuous innovation.
José Bocoya‐Maline +2 more
wiley +1 more source

Electronic customer relationship management (E-CRM) features: Comparing two football clubs (Manchester United & Chelsea FC) [PDF]

, 2015
Electronic customer relationship management (e-CRM) is a vital activity of sports marketing that allows building longterm relationship between companies and its customers or fans.This paper examines the content analysis ofthe websites of two football ...
Hassan, Haslinda +2 more
core +1 more source

How Implementation of E-CRM May Enhance an Organization’s Internal and External Success [PDF]

International Journal of Research in Industrial Engineering, 2012
Due to recent advancements in information technology and communication, Electronic Customer Relationship Management has drawn the attention of many firms to achieve competitive advantages.
B. Kheyri, M. Mardi, Z. Mahzoun
doaj +2 more sources

From Capabilities to Competitive Greening: Managerial Commitment and Green Shared Vision as Serial Mediators in Energy‐Sector SMEs

Business Strategy and the Environment, EarlyView.
ABSTRACT Drawing on dynamic capabilities view and upper echelons theory, this study shows how energy‐sector SMEs convert dynamic capabilities into green competitive advantage. We theorize that sensing–seizing–reconfiguring routines are associated with green competitive advantage only when top managers visibly prioritize environmental goals and foster a
Anna Chwiłkowska‐Kubala +4 more
wiley +1 more source

Strategies for Realizing Industry 5.0 Inclusive Sustainability Goals for Sustainable Development: A Structured Framework for Overcoming Barriers and Guiding Transformation

Business Strategy and the Environment, EarlyView.
ABSTRACT Industry 5.0 has emerged to address the limitations of Industry 4.0 by emphasizing inclusive sustainability through environmentalism, human‐centricity, and resilience. However, its development faces barriers across technological, organizational, and social dimensions.
Mohammad Ali Beheshtinia +4 more
wiley +1 more source

Electronic customer relationship management as a mediator between digital marketing strategies and electronic loyalty among Saudi Arabian consumers

Discover Sustainability
This study examines the mediating role of electronic customer relationship management (e-CRM) in the relationships between digital marketing strategies and electronic loyalty (e-loyalty). Using partial least squares structural equation modeling with data
Fuad M. Alhamdi +2 more
doaj +1 more source

Can Carbon Strategy Enhance Corporate Productivity? Evidence From Carbon Risk and Opportunity Management

Business Strategy and the Environment, EarlyView.
ABSTRACT Whether corporate carbon management can enhance productive efficiency is central to firms' long‐term competitiveness and determines whether carbon reduction efforts can be sustained beyond regulatory compliance. This study examines how corporate carbon risk and opportunity management affects firm productivity (measured by total factor ...
Nan Huang, Hanlu Fan, Ruoxin Zhu
wiley +1 more source

The Feasibility of Applying Metaverse Technology and its Role in Enhancing Electronic Customer Relationship Management: A Survey Study of a Sample of Family Mall Stores in Duhok City

تنمیة الرافدین
This research aims to clarify the idea of applying metaverse technology and its role in improving electronic customer relationship management in Family Mall stores in Duhok City. It highlights how these stores benefit from modern metaverse technologies
Shreen Mohammed Kalaf, Mohammed Abdulrahman Omar +1 more
doaj +1 more source

customer loyalty
customer relationship management
customer satisfaction

e-crm
technology general
customer orientation