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The Benefits of the Electronic Customer Relationship Management to the Banks and their Customers
2016The current competitive market in banking sector emphasizes on the interaction, relationship management and networks to identify and satisfy the customer’s needs in order to achieve higher revenue and profits. The electronic customer relationship management (E-CRM) in the banking sector is implemented to serve customers and to achieve these objectives.
Bezovski, Zlatko, Hussain, Fida
openaire
Electronic Customer Relationship Management
2004In Markten, welche durch eine Intensivierung des Wettbewerbes aufgrund eines steigenden Umfangs des Produkt- und Leistungsangebots charakterisiert sind, ist in vielen Fallen eine Zunahme der Kundenorientierung sowie eine Verkleinerung der Zielgruppensegmente der Anbieter beobachtbar.
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E-government challenges at the UK's customs and tax department
Electronic Government, 2013Rania Mousa
exaly