Results 1 to 10 of about 109,551 (204)

To help others or not: A moderated mediation model of emotional dissonance [PDF]

Frontiers in Human Neuroscience, 2022
This article proposes a moderated mediation model of emotional dissonance. In the model, emotional leadership negatively affects emotional dissonance, which, in turn, negatively affects helping behavior.
Ling Hu, Stanley Y. B. Huang, Hung-Xin Li, Shih-Chin Lee   +3 more
doaj   +2 more sources

Do Emotional Laborers Help the Needy More or Less? The Mediating Role of Sympathy in the Effect of Emotional Dissonance on Prosocial Behavior [PDF]

Frontiers in Psychology, 2019
Despite the growing body of research on emotional labor, little has been known about the social consequences of emotional labor. Drawing on emotional dissonance theory, the authors investigate the relationship between the felt emotional dissonance and ...
Yun-na Park, Hyowon Hyun, JiHoon Jhang, JiHoon Jhang   +3 more
doaj   +2 more sources

Emotional Dissonance and Sickness Absence Among Employees Working With Customers and Clients: A Moderated Mediation Model via Exhaustion and Human Resource Primacy [PDF]

Frontiers in Psychology, 2018
Emotional dissonance, i.e., a discrepancy between required and felt emotions, has been established as a predictor of sickness absence in studies, but little is known about mechanisms that can explain this association.
Anne-Marthe R. Indregard, Pål Ulleberg, Stein Knardahl, Morten B. Nielsen   +3 more
doaj   +2 more sources

Emotional Dissonance, Mental Health Complaints, and Sickness Absence Among Health- and Social Workers. The Moderating Role of Self-Efficacy [PDF]

Frontiers in Psychology, 2018
Health- and social workers are frequently exposed to emotionally demanding work situations that require emotion regulation. Studies have demonstrated a direct relationship between emotion regulation and health complaints and sickness absence. In order to
Anne-Marthe R. Indregard, Stein Knardahl, Morten B. Nielsen   +2 more
doaj   +2 more sources

Inbound Call Centers and Emotional Dissonance in the Job Demands – Resources Model [PDF]

Frontiers in Psychology, 2016
Background: Emotional labor, defined as the process of regulating feelings and expressions as part of the work role, is a major characteristic in call centers.
Monica Molino, Federica Emanuel, Margherita Zito, Chiara Ghislieri, Lara Colombo, Claudio Giovanni Cortese   +5 more
doaj   +2 more sources

Emotional dissonance and mental health among home-care workers: A nationwide prospective study of the moderating role of leadership behaviors [PDF]

Scandinavian Journal of Work, Environment & Health
OBJECTIVES: Evidence suggests that emotional dissonance, the imbalance between true feelings and those displayed to meet work standards, heightens the risk of mental distress.
Håkon A Johannessen, Morten Birkeland Nielsen, Rigmor Harang Knutsen, Øivind Skare, Jan Olav Christensen   +4 more
doaj   +2 more sources

Expressive Dissonance: When Emotional Inconsistency Arouses Dissonance

International Review of Social Psychology, 2018
The aim of the two studies was to explore a new dissonance paradigm–expressive dissonance–based on the inconsistency between what people feel and what people express behaviorally.
Audrey Pelt, Laura Barbier, Valérie Fointiat   +2 more
doaj   +5 more sources

Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction. [PDF]

PLoS ONE, 2018
Turnover intentions refer to employees' intent to leave the organization and, within call centers, it can be influenced by factors such as relational variables or the perception of the quality of working life, which can be affected by emotional ...
Margherita Zito, Federica Emanuel, Monica Molino, Claudio Giovanni Cortese, Chiara Ghislieri, Lara Colombo   +5 more
doaj   +2 more sources

Electrophysiological and behavioural responses to consonant and dissonant piano chords as standardised affective stimuli [PDF]

Frontiers in Human Neuroscience
Although the difference between consonance and dissonance has raised interest for decades in various fields of science, isolated chords are still underutilised as standardised affective stimuli in neuroscience.
Alexander Kirsanov, Maria Koriakina, Denis Panasenko, Uliana Nikishkina, Evgeny Blagovechtchenski   +4 more
doaj   +2 more sources

Beyond Difficult Discussions: Six Tools for Debriefing Tender Conversations in Healthcare [version 2; peer review: 2 approved, 1 approved with reservations] [PDF]

MedEdPublish
Background Whilst debriefing literature offers valuable tools for healthcare education, there remains a gap in resources specifically designed for debriefing communication skills.
Amy Huggin, Matthew Bowker, Amy Younger
doaj   +2 more sources