Results 21 to 30 of about 10,210 (284)

Emotional labor among team members: do employees follow emotional display norms for teams, not for customers?

open access: yesFrontiers in Psychology, 2023
Emotional labor is typically conceptualized as a process in which individuals regulate their emotions in response to display rules. Most research on emotional labor has focused on the influence of display rules at individual-level perceptions but is ...
DaEun Hong, MinSoo Kim
doaj   +1 more source

نمذجة المعادلة البنائية للعلاقات بين التنافر الوجداني والإجهاد المعرفي والرضا الوظيفي لأعضاء هيئة التدريس بجامعة قناة السويس في ضوء أليات التصحيح الالکتروني [PDF]

open access: yesMaǧallaẗ Kulliyyaẗ Al-Tarbiyyẗ Ǧamiʿaẗ Banhā, 2019
هدفت الدراسة إلى التوصل لأفضل نموذج البنائي يشرح العلاقات السببية للعلاقات بين التنافر الوجداني والإجهاد المعرفي والرضا الوظيفي لأعضاء هيئة التدريس بجامعة قناة السويس في ضوء أليات التصحيح الالکتروني، واعتمدت الدراسة على عينة بلغت 120 عضو هيئة تدريس موزعة
محمود علــــي موســــى
doaj   +1 more source

Emotions and dissonance in ‘ethical’ consumption choices [PDF]

open access: yesJournal of Marketing Management, 2013
AbstractThis paper investigates the role of emotions and the prevalence of dissonant/incongruent choice behaviour within the context of ethical consumption. Based on 31 in-depth interviews with British consumers, the findings demonstrate that consumers consciously indulge in ‘ethical’ and ‘unethical’ behaviour (as defined by respondents themselves ...
Gregory-Smith D, Smith A, Winklhofer H
openaire   +2 more sources

Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers

open access: yesEurope's Journal of Psychology, 2020
Professions that involve interaction with customers entail great emotional effort: workers are required to show emotions different from their true feeling and they experienced emotional dissonance and verbal aggression from customers.
Federica Emanuel   +4 more
doaj   +1 more source

INFLUENCE OF EMOTIONAL INTELLIGENCE ON EMOTIONAL DISSONANCE AND INNOVATIVE WORK BEHAVIOR

open access: yesHumanities & Social Sciences Reviews, 2021
Purpose of the study: This study aims to examine the effect of emotional intelligence on emotional dissonance and innovative work behavior by collecting data from the employees working in higher education institutions of KP, Pakistan. Methodology: The study is cross-sectional which ensured a methodological approached to analyze the data to chase the ...
Irfan Ullah Khan   +2 more
openaire   +2 more sources

An Exploratory Study on the Emotional Climate within Family Firms: The Impact of Emotional Dissonance

open access: yes, 2022
This study focuses on the emotional climate of family firms. In particular, we highlight the expression of emotions by emphasizing the phenomenon of emotional dissonance within these firms.
Claus, Brent   +2 more
core   +1 more source

Emotional dissonance and exhaustion among healthcare professionals: the role of the perceived quality of care

open access: yesInternational Journal of Occupational Medicine and Environmental Health, 2019
Objectives The aim of this exploratory study was to analyze the association between emotional dissonance and emotional exhaustion among healthcare professionals, and the mediating role of the perceived quality of care in this relationship.
Elena Fiabane   +6 more
doaj   +1 more source

Can guided introspection help avoid rationalization of meat consumption? Mixed-methods results of a pilot experimental study

open access: yesCleaner and Responsible Consumption, 2022
The need for reducing meat consumption in affluent countries is increasingly recognized as crucial to minimizing carbon footprint. However, confronting individuals with rational arguments can prompt emotional discomfort, which is often relieved by ...
Pascal Frank   +3 more
doaj   +1 more source

The fish rots from the head down: a test of the trickle-down model of abusive supervision [PDF]

open access: yesOrganization Management Journal, 2021
Purpose – A major paradigm shift focusing on the dark side of leadership has generated lots of concern for organizations as leadership has cascading effects on employees’ behaviour. This study aims to understand negative behaviours in the organization as
Hannah Vivian Osei   +2 more
doaj   +1 more source

A General Model of Dissonance Reduction: Unifying Past Accounts via an Emotion Regulation Perspective

open access: yesFrontiers in Psychology, 2020
Cognitive dissonance has been studied for more than 60 years and many insightful findings have come from this research. However, some important theoretical and methodological issues are yet to be resolved, particularly regarding dissonance reduction.
Sebastian Cancino-Montecinos   +2 more
doaj   +1 more source

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