Results 21 to 30 of about 110,580 (298)

Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers

Europe's Journal of Psychology, 2020
Professions that involve interaction with customers entail great emotional effort: workers are required to show emotions different from their true feeling and they experienced emotional dissonance and verbal aggression from customers.
Federica Emanuel, Lara Colombo, Stefania Santoro, Claudio G. Cortese, Chiara Ghislieri   +4 more
doaj   +1 more source

Plug-in to fear: game biosensors and negative physiological responses to music [PDF]

, 2015
The games industry is beginning to embark on an ambitious journey into the world of biometric gaming in search of more exciting and immersive gaming experiences.
Mitchell, Helen
core   +1 more source

Can guided introspection help avoid rationalization of meat consumption? Mixed-methods results of a pilot experimental study

Cleaner and Responsible Consumption, 2022
The need for reducing meat consumption in affluent countries is increasingly recognized as crucial to minimizing carbon footprint. However, confronting individuals with rational arguments can prompt emotional discomfort, which is often relieved by ...
Pascal Frank, Katrin Heimann, Viktoria Kolbe, Carolin Schuster   +3 more
doaj   +1 more source

The fish rots from the head down: a test of the trickle-down model of abusive supervision [PDF]

Organization Management Journal, 2021
Purpose – A major paradigm shift focusing on the dark side of leadership has generated lots of concern for organizations as leadership has cascading effects on employees’ behaviour. This study aims to understand negative behaviours in the organization as
Hannah Vivian Osei, Felicity Asiedu-Appiah, Perpetual Akosuah Anyimaduah Amoah   +2 more
doaj   +1 more source

Instrumentalizing Cognitive Dissonance Emotions

Psychology, 2012
Many psychologists think that there are few basic emotions, and most emotions are combinations of these few. Here we advance a hypothesis that the number of principally different emotions is near infinite. We consider emotions as mental states with hedonic content, indicating satisfaction and dissatisfaction. Basic emotions correspond to bodily signals,
Marie-Claude Bonniot-Cabanac, Michel Cabanac, José F. Fontanari, Leonid I. Perlovsky   +3 more
openaire   +2 more sources

Emotions and dissonance in ‘ethical’ consumption choices [PDF]

Journal of Marketing Management, 2013
AbstractThis paper investigates the role of emotions and the prevalence of dissonant/incongruent choice behaviour within the context of ethical consumption. Based on 31 in-depth interviews with British consumers, the findings demonstrate that consumers consciously indulge in ‘ethical’ and ‘unethical’ behaviour (as defined by respondents themselves ...
Gregory-Smith D, Smith A, Winklhofer H
openaire   +2 more sources

INFLUENCE OF EMOTIONAL INTELLIGENCE ON EMOTIONAL DISSONANCE AND INNOVATIVE WORK BEHAVIOR

Humanities & Social Sciences Reviews, 2021
Purpose of the study: This study aims to examine the effect of emotional intelligence on emotional dissonance and innovative work behavior by collecting data from the employees working in higher education institutions of KP, Pakistan. Methodology: The study is cross-sectional which ensured a methodological approached to analyze the data to chase the ...
Irfan Ullah Khan, Muhammad Idris, Sumaira Noreen   +2 more
openaire   +2 more sources

A General Model of Dissonance Reduction: Unifying Past Accounts via an Emotion Regulation Perspective

Frontiers in Psychology, 2020
Cognitive dissonance has been studied for more than 60 years and many insightful findings have come from this research. However, some important theoretical and methodological issues are yet to be resolved, particularly regarding dissonance reduction.
Sebastian Cancino-Montecinos, Fredrik Björklund, Torun Lindholm   +2 more
doaj   +1 more source

Emotional dissonance and exhaustion among healthcare professionals: the role of the perceived quality of care

International Journal of Occupational Medicine and Environmental Health, 2019
Objectives The aim of this exploratory study was to analyze the association between emotional dissonance and emotional exhaustion among healthcare professionals, and the mediating role of the perceived quality of care in this relationship.
Elena Fiabane, Paola Dordoni, Ilaria Setti, Ivana Cacciatori, Chiara Grossi, Caterina Pistarini, Piergiorgio Argentero   +6 more
doaj   +1 more source

Putting our money where their mouth is: alignment of charitable aims with charity investments - tensions in policy and practice [PDF]

, 2009
Given the values-driven nature of the mission of most charities, it might be expected that investment behaviour would be similarly values-driven. This paper documents the ethical investment policies and practices of the largest UK charities and explores ...
ACEVO, ACEVO, Ahrens, Anheier, Bennett, Bennett, Boatright, Brady, Buijink, Buxton, Byrne, Cahill, Caritas, Caritas, Charity Commission, Charity Commission, Charity Commission, Charity Commission, Charity Commission and Cabinet Office, Collison, Cowton, Deegan, Dobson, Ebrahim, Ebrahim, Eisenhardt, Eiser, Fearnley, Festinger, Friedman, Gahan, Gambling, Goddard, Gray, Green, Guay, Hankinson, Harrow, Harte, ICAEW, Jick, JP Morgan, JP Morgan, JP Morgan, Keating, Kempf, Ken McPhail, Kovach, Kreander, Laidler-Kylander, Lewis, Lillis, Luxton, McPhail, Meakin, Miles, Najam, NCVO, NCVO, Niklas Kreander, NOP, O'Dwyer, Oppenheim, OSCR, Patton, Perks, Piller, Plant, Schaefer, Schlicht, Shearer, Sinclair, Sparkes, Sparkes, Tomkins, Unerman, Unerman, Valor, Vinten, Vivien Beattie, Wallace, Wood   +81 more
core   +1 more source