Results 1 to 10 of about 1,166,768 (281)

Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers

Europe's Journal of Psychology, 2020
Professions that involve interaction with customers entail great emotional effort: workers are required to show emotions different from their true feeling and they experienced emotional dissonance and verbal aggression from customers.
Federica Emanuel, Lara Colombo, Stefania Santoro, Claudio G. Cortese, Chiara Ghislieri   +4 more
doaj   +1 more source

INFLUENCE OF EMOTIONAL INTELLIGENCE ON EMOTIONAL DISSONANCE AND INNOVATIVE WORK BEHAVIOR

Humanities & Social Sciences Reviews, 2021
Purpose of the study: This study aims to examine the effect of emotional intelligence on emotional dissonance and innovative work behavior by collecting data from the employees working in higher education institutions of KP, Pakistan. Methodology: The study is cross-sectional which ensured a methodological approached to analyze the data to chase the ...
Irfan Ullah Khan, Muhammad Idris, Sumaira Noreen   +2 more
openaire   +2 more sources

Emotional dissonance and exhaustion among healthcare professionals: the role of the perceived quality of care

International Journal of Occupational Medicine and Environmental Health, 2019
Objectives The aim of this exploratory study was to analyze the association between emotional dissonance and emotional exhaustion among healthcare professionals, and the mediating role of the perceived quality of care in this relationship.
Elena Fiabane, Paola Dordoni, Ilaria Setti, Ivana Cacciatori, Chiara Grossi, Caterina Pistarini, Piergiorgio Argentero   +6 more
doaj   +1 more source

Instrumentalizing Cognitive Dissonance Emotions

Psychology, 2012
Many psychologists think that there are few basic emotions, and most emotions are combinations of these few. Here we advance a hypothesis that the number of principally different emotions is near infinite. We consider emotions as mental states with hedonic content, indicating satisfaction and dissatisfaction. Basic emotions correspond to bodily signals,
Marie-Claude Bonniot-Cabanac, Michel Cabanac, José F. Fontanari, Leonid I. Perlovsky   +3 more
openaire   +2 more sources

Exploring the Relationships of Emotional Dissonance, Compassion Satisfaction, Burnout, and Secondary Traumatic Stress among Psychiatric Nurses: A Mediation Analysis [PDF]

Tanta Scientific Nursing Journal
Background: Psychiatric nursing is an emotionally demanding specialty in which continuoussuppression of genuine emotions may contribute to emotional dissonance, increasing the riskof burnout and secondary traumatic stress.
Asmaa Hassan, Fawzya Elhawat, Wafaa Omar, Ahmed Elkady, Olfat EL Zohry, Eman Mohamed   +5 more
doaj   +1 more source

A General Model of Dissonance Reduction: Unifying Past Accounts via an Emotion Regulation Perspective

Frontiers in Psychology, 2020
Cognitive dissonance has been studied for more than 60 years and many insightful findings have come from this research. However, some important theoretical and methodological issues are yet to be resolved, particularly regarding dissonance reduction.
Sebastian Cancino-Montecinos, Fredrik Björklund, Torun Lindholm   +2 more
doaj   +1 more source

Cognitive dissonance, knowledge instinct and musical emotions [PDF]

Physics of Life Reviews, 2010
My starting point for this commentary is Perlovsky’s suggestion that cognitive dissonance is a similar concept to“damaged” cognition due to differentiation, and a possible framework to test his hypotheses that the major role ofmusical emotions is to reconcile contradictions in consciousness, i.e. to restore “synthesis” [11].
openaire   +2 more sources

Can guided introspection help avoid rationalization of meat consumption? Mixed-methods results of a pilot experimental study

Cleaner and Responsible Consumption, 2022
The need for reducing meat consumption in affluent countries is increasingly recognized as crucial to minimizing carbon footprint. However, confronting individuals with rational arguments can prompt emotional discomfort, which is often relieved by ...
Pascal Frank, Katrin Heimann, Viktoria Kolbe, Carolin Schuster   +3 more
doaj   +1 more source

Moral emotions, conscience, and cognitive dissonance [PDF]

Psychology in Russia: State of Art, 2013
One of the central topics in the studies of O. K. Tikhomirov and his collaborators was the link between cognitive and emotional processes. It is important not only how emotions are involved in the process of the productive performance of thinking tasks but also how cognitive processes mediate the involvement of the emotions in the regulation of ...
openaire   +3 more sources

Sales People as Emotional Laborers

Asia Marketing Journal, 2015
Ever since Hochschild (1983) introduced the concept of emotional labor in the workplace, it has constantly interested researchers due to its impact on employees’ well-being as well as organizational outcomes.
JungKun Park, Weon Sang Yoo, Brian Rutherford   +2 more
doaj   +1 more source