To help others or not: A moderated mediation model of emotional dissonance [PDF]
Frontiers in Human Neuroscience, 2022 This article proposes a moderated mediation model of emotional dissonance. In the model, emotional leadership negatively affects emotional dissonance, which, in turn, negatively affects helping behavior.
Ling Hu +3 more
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Do Emotional Laborers Help the Needy More or Less? The Mediating Role of Sympathy in the Effect of Emotional Dissonance on Prosocial Behavior [PDF]
Frontiers in Psychology, 2019 Despite the growing body of research on emotional labor, little has been known about the social consequences of emotional labor. Drawing on emotional dissonance theory, the authors investigate the relationship between the felt emotional dissonance and ...
Hyowon Hyun, Jihoon Jhang
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Emotional Dissonance and Sickness Absence Among Employees Working With Customers and Clients: A Moderated Mediation Model via Exhaustion and Human Resource Primacy [PDF]
Frontiers in Psychology, 2018 Emotional dissonance, i.e., a discrepancy between required and felt emotions, has been established as a predictor of sickness absence in studies, but little is known about mechanisms that can explain this association.
Pal Ulleberg +2 more
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Inbound Call Centers and Emotional Dissonance in the Job Demands – Resources Model [PDF]
Frontiers in Psychology, 2016 Background: Emotional labor, defined as the process of regulating feelings and expressions as part of the work role, is a major characteristic in call centers.
Monica Molino +5 more
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Administrative Sciences, 2022 This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the ...
Hyunjoong Yoon, Yuha Yang
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Emotional dissonance and mental health among home-care workers: A nationwide prospective study of the moderating role of leadership behaviors [PDF]
Scandinavian Journal of Work, Environment & HealthOBJECTIVES: Evidence suggests that emotional dissonance, the imbalance between true feelings and those displayed to meet work standards, heightens the risk of mental distress.
Håkon A Johannessen +4 more
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Emotional Dissonance, Mental Health Complaints, and Sickness Absence Among Health- and Social Workers. The Moderating Role of Self-Efficacy [PDF]
Frontiers in Psychology, 2018 Health- and social workers are frequently exposed to emotionally demanding work situations that require emotion regulation. Studies have demonstrated a direct relationship between emotion regulation and health complaints and sickness absence. In order to
Anne-Marthe R. Indregard +2 more
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Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction. [PDF]
PLoS ONE, 2018 Turnover intentions refer to employees' intent to leave the organization and, within call centers, it can be influenced by factors such as relational variables or the perception of the quality of working life, which can be affected by emotional ...
Margherita Zito +5 more
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Expressive Dissonance: When Emotional Inconsistency Arouses Dissonance
International Review of Social Psychology, 2018 The aim of the two studies was to explore a new dissonance paradigm–expressive dissonance–based on the inconsistency between what people feel and what people express behaviorally.
Audrey Pelt +2 more
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Music and awe: complex emotions evoked by tonal dissonance [PDF]
Frontiers in PsychologyAlthough previous literature has established a strong connection between awe and music, the influence of consonance and dissonance in this relationship remains largely unexplored.
Sara Wilson +4 more
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