Results 81 to 90 of about 1,166,768 (281)
How workers' emotional dissonance explains the association between customers' relations, burnout and health in an Italian supermarket chain. [PDF]
Med Lav, 2021 Vignoli M +3 more
europepmc +1 more source
What Emotional Labor is: A Review of Literature [PDF]
The dominance of customer over the production/service employee, and as a result of this, increasing use of emotional labor in the workplace furthers the need to understand what emotional labor is.
Mishra, Sushanta Kumar
core
American Journal of Community Psychology, EarlyView.Abstract The current study seeks to explore the reciprocal associations between mentor–mentee relationship strength and relationships with parents and peers across 2 years of mentoring. It is a secondary analysis of data collected by a national mentoring organization from youth (N = 1368; M age = 11.5 years; 59% female; White [n = 629], 30% Black [n ...
Westley L. Fallavollita +1 more
wiley +1 more source
ASPECTE METODOLOGICE ÎN EVALUAREA MUNCII EMOȚIONALE
Studia Universitatis Moldaviae: Stiinte ale Educatiei, 2018 Posturile de muncă din această categorie solicită angajaților o afișare emoțională care deseori nu se află în concordanță cu starea autentică a persoanei și, ulterior, se poate răsfrânge asupra mediului familal, asupra performanțelor profesionale și a ...
Rodica PASCARI
doaj
Acta PsychologicaEmotional labor is a crucial occupational mental health issue in service-oriented economies, but research showed inconsistent links to mental health outcomes.
Yue Zhao, Lijuan Gao, Juan Gao
doaj +1 more source
, 2006 Conflicting empirical findings in studies assessing the relationship between emotional labour and negative job outcomes are partly due to the lack of clarity regarding the conceptualisation and measurement of emotional dissonance.
Pieter A Van Dijk, Andrea Kirk Brown
core +1 more source
American Journal of Community Psychology, EarlyView.Abstract An ecological model was developed to examine the pathways linking immigration state policies to physically safe work conditions and work volition, interpersonal discrimination, and mental health distress. The ecological framework was tested among two subsamples totaling 529 Latinx immigrant participants: (1) immigrants who resided in states ...
Germán A. Cadenas +6 more
wiley +1 more source
Faking it: a conceptual discussion on emotional labor, emotional dissonance and emotional intelligence [PDF]
, 2018 Emotional labor is a construct that is intertwined with the hospitality industry as employees are required to accommodate certain behavior or emotion to conform with the idea of providing excellent and sincere service to guests or customers.
Ibrahim, Mohd Zool Fadli +4 more
core +1 more source
American Journal of Community Psychology, EarlyView.Abstract This article examines the psychological effects of migration detention in the European Union's Closed Controlled Access Center (CCAC) on Samos through an ecological lens. It explores a double normalization of suffering: the brutalization of necropolitical migration governance and the simultaneous understanding of resulting distress as an ...
Julia Manek
wiley +1 more source
American Journal of Community Psychology, EarlyView.Abstract This paper examines psychologists' ethical dilemmas in immigration detention centers. Using critical psychology, border, and detention scholarship, it highlights psychologists' historical complicity in state violence, from the U.S. Enhanced Interrogation Program to current border regimes.
Francesca Esposito +6 more
wiley +1 more source