Construction of College Teachers’ emotional labor strategy model based on emotional intelligence theory [PDF]
E3S Web of Conferences, 2021 In China, colleges and universities bear the important responsibility of cultivating high-quality talents. The quality, ability and work performance of university teachers are more and more concerned by the whole society, including colleges and ...
Hang Lanlv, Chen Ming-Tsung
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The spear of capital and the shield of labor: Chinese model of emotional labor in domestic work
The Journal of Chinese Sociology, 2023 The theory of emotional labor, originating from the institutional background of the Western social and cultural system, is committed to criticizing the emotional management and emotional alienation of service workers under capital discipline.
Meng Liang, Kunxi Li, Xue Feng
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Understanding Emotional Labor Dynamics in Participant Sport Service: A Conceptual Framework
Behavioral Sciences, 2023 In the service industry, the quality of interactions between employees and customers is crucial for improving customer outcomes. Emotional labor, which involves managing one’s emotions to meet job requirements, is a significant aspect of these ...
Ye Hoon Lee
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Faking it: a conceptual discussion on emotional labor, emotional dissonance and emotional intelligence [PDF]
, 2018 Emotional labor is a construct that is intertwined with the hospitality industry as employees are required to accommodate certain behavior or emotion to conform with the idea of providing excellent and sincere service to guests or customers.
Ibrahim, Mohd Zool Fadli +4 more
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The relationship between emotional labor status and workplace violence among toll collectors
Annals of Occupational and Environmental Medicine, 2017 Background This study aimed to identify the emotional labor and workplace violence status among toll collectors by assessing and comparing the same with that in workers in other service occupation.
Yosub Joo, Jeongbae Rhie
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Inmigrants caregivers: emotional labor
Cultura de los Cuidados, 2013 The changes in demographic, economic, socio-cultural and health foster the emergence of a new set of caregivers: the hired caregiver, covered generally by immigrant women.
Montserrat Ruiz López +1 more
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Evaluating emotional labor from a career management perspective
Frontiers in Psychology, 2023 Emotional labor claims its significance as the key indicator both of the psychological health of contemporary employees, and the productivity of service-based businesses depending upon genuine emotional input of employees.
Yunhong Hu +4 more
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Claiming expertise from betwixt and between: Digital humanities librarians, emotional labor, and genre theory [PDF]
, 2017 Librarians\u27 liminal (intermediate) position within academia situates us to make unique contributions to digital humanities (DH). In this article, we use genre theory, feminist theory, and theories of emotional labor to explore the importance of ...
Logsdon, Alexis +2 more
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Emotional intelligence, emotional labor, and job satisfaction among physicians in Greece [PDF]
, 2012 BACKGROUND: There is increasing evidence that psychological constructs, such as emotional intelligence and emotional labor, play an important role in various organizational outcomes in service sector.
Aristea Psilopanagioti +3 more
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Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion [PDF]
Journal of Work and Organizational Psychology, 2016 The main objective of this research is to study the effect of personality, emotional intelligence (EI), affectivity, emotional labor and emotional exhaustion on counterproductive work behavior (CWB) of front line employees in the government sector.
Ponniah Raman +2 more
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