Emotional Labour and Wellbeing: What Protects Nurses? [PDF]
Healthcare (Basel), 2016 Although compassionate care has wide-ranging benefits for patients, it can be emotionally demanding for healthcare staff. This may be a particular problem for those with little experience in a caring role.
Kinman G, Leggetter S.
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Who benefits from emotional labour?
Apstract: Applied Studies in Agribusiness and Commerce, 2010 Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers.
Kornélia Lazányi
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Psychosocial predictors of emotional labour among employees of merged and acquired banks in Ibadan, South-West, Nigeria [PDF]
Heliyon, 2021 Mergers and acquisitions (M&As) are common among financial institutions. This process often exerts immense pressure on employees of these institutions. Hence, this study touches on the significant but neglected human angle aspect of M&A.
Joseph Nwogu Nkemakolam +6 more
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The Big Five and dark triad personality traits as predictors of emotional labour [PDF]
Australian Journal of PsychologyObjective Emotional labour is expected, especially from service sector employees, to ensure customer satisfaction and meet corporate expectations. Previous studies have mainly focused on the effects of emotional labour on employees.
Emrah Özsoy +2 more
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Emotional labour: The effects of genuine acting on employee performance in the service industry
SA Journal of Human Resource Management, 2022 Orientation: Customers’ perceptions of service quality are influenced by the emotions exhibited by service personnel in service contacts. Hence, organisations expect service employees to portray emotions that that are desired by the employer, in addition
Nomonde F. Ngcobo +2 more
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Emotional Labour Behaviour of Nursing Students: A Phenomenological Qualitative Study [PDF]
Nursing OpenAim This study aimed to qualitatively explore the lived experiences of nursing students regarding their emotional labour behaviour and their encounters with managing feelings in healthcare settings.
Dalyal Nader Al‐Osaimi
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When I say … Emotional labour [PDF]
Medical EducationRath & Aitken explore the meaning of emotional labour to shine light on the invisible workload emanting from hidden burdens of mentoring, pastoral care & professionalism (while addressing what institutions might do to address it).
Avita Rath, Gill Aitken
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Impact of effort-reward imbalance, emotional labour, and nurse-patient relationship on physical and mental health of registered nurses in China: a structural equation modeling. [PDF]
BMC NursLv F +6 more
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Impact of nurses' emotional labour on job stress and emotional exhaustion amid COVID-19: The role of instrumental support and coaching leadership as moderators. [PDF]
J Nurs Manag, 2022 Kumar N, Jin Y.
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International Journal of Africa Nursing Sciences, 2014 Background: Clinical nursing education is a fundamental component in the pre-registration nursing curriculum and literature reflects its challenges. Aim: The study investigated the clinical learning experience of undergraduate nursing students in Malawi ...
Gladys Msiska, Pam Smith, Tonks Fawcett
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