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Communication Research
Although users’ expectations of a chatbot’s performance could greatly shape their interaction experience, they have been underexplored in the context of social support where chatbots are gaining popularity. A 2 × 2 experiment created expectancy violation
M. Rheu, Y. Dai, Jingbo Meng, Wei Peng
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Although users’ expectations of a chatbot’s performance could greatly shape their interaction experience, they have been underexplored in the context of social support where chatbots are gaining popularity. A 2 × 2 experiment created expectancy violation
M. Rheu, Y. Dai, Jingbo Meng, Wei Peng
semanticscholar +1 more source
1991
Our paper is an experimental inquiry into individual behavior under risk; we examine individual arbitrage between probabilities and payments in choosing among elementary lotteries and compare it to arbitrage predicted by expected utility theory. We draw from this empirical evidence some consequences concerning the form of the preference functional. The
B. Munier, M. Abdellaoui
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Our paper is an experimental inquiry into individual behavior under risk; we examine individual arbitrage between probabilities and payments in choosing among elementary lotteries and compare it to arbitrage predicted by expected utility theory. We draw from this empirical evidence some consequences concerning the form of the preference functional. The
B. Munier, M. Abdellaoui
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Journal of Vacation Marketing
This study aims to examine the effects of social media influencers’ sponsorship disclosure on social media users’ behavioral outcomes (i.e., influencer avoidance and destination avoidance) and whether social media users’ expectancy violation mediates ...
Anand Jhawar
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This study aims to examine the effects of social media influencers’ sponsorship disclosure on social media users’ behavioral outcomes (i.e., influencer avoidance and destination avoidance) and whether social media users’ expectancy violation mediates ...
Anand Jhawar
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Psychoanalytic Social Work, 2008
ABSTRACT The term “violation of expectancies” is derived from empirical studies of early development by Beebe and Lachmann. It referred, in their lexicon, to the interaction of mother and infant, organized by disruptions and efforts to resolve these breaches.
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ABSTRACT The term “violation of expectancies” is derived from empirical studies of early development by Beebe and Lachmann. It referred, in their lexicon, to the interaction of mother and infant, organized by disruptions and efforts to resolve these breaches.
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When Chatbot Fails: Expectancy Violation and Intergroup Bias in Human-AI Interactions
International Conference on Service Operations and Logistics, and InformaticsChatbots, based on artificial intelligence power, has been common across many industries and deeply embedded in customers' daily lives. However, it's been reported that chat bots fail when interacting with customers.
Aibo Tan, Caihong Jiang
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Psychological Medicine, 2020
Background Abnormal processing of social feedback is an important contributor to social dysfunction in depression, however the exact mechanisms remain unclear.
Zhenhong He +4 more
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Background Abnormal processing of social feedback is an important contributor to social dysfunction in depression, however the exact mechanisms remain unclear.
Zhenhong He +4 more
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Interpersonal Expectations, Expectancy Violations, and Emotional Communication
Journal of Language and Social Psychology, 1993In this article, key concepts and propositions of expectancy violations theory are explicated and then applied to emotional communication. It is proposed that emotional experience and expression can profitably be understood according to what experiences and expressions are expected in interpersonal relationships, the extent to which enacted ...
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Violation of expectation: Neural correlates reflect bases of prediction
RöFo - Fortschritte auf dem Gebiet der Röntgenstrahlen und der bildgebenden Verfahren, 2008Abstract Setting perceptual expectations can be based on different sources of information that determine which functional networks will be involved in implementing preparatory top–down influences and dealing with situations in which expectations are violated.
Bubic, A. +4 more
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Context-specific effects of violated expectations: ERP evidence
Cognition, 2023A complete understanding of the predictive processing effect in sentence comprehension needs to understand both the facilitation effect of successful prediction and the cost associated with disconfirmed predictions. The current study compares the predictive processing effect across two types of contexts in Mandarin Chinese: the classifier-noun vs. verb-
Jiaxuan Li, Jinghua Ou, Ming Xiang
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Behavioural Brain Research
Exposure therapy is an efficient treatment for pathological anxiety, yet its underlying mechanisms are not fully understood. Prediction error models suggest that optimizing the violation of threat-related expectancies improves treatment outcomes, however,
Daniel Gromer +5 more
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Exposure therapy is an efficient treatment for pathological anxiety, yet its underlying mechanisms are not fully understood. Prediction error models suggest that optimizing the violation of threat-related expectancies improves treatment outcomes, however,
Daniel Gromer +5 more
semanticscholar +1 more source