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Community-led monitoring of HIV and viral hepatitis services: lessons learned and impacts from India and Indonesia. [PDF]
Khwairakpam G +4 more
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The role of ombudsman: Resolving financial disputes in Malaysia
Conflict Resolution Quarterly, 2022AbstractThe paper highlights the establishment of the Ombudsman for Financial Services (OFS) in Malaysia as a good alternative avenue for the equitable settlement of disputes regarding financial services. It has been operating since 2016. However, its accessibility to reach wider financial consumers is restricted due to its limited monetary ...
Muhamad Ikhwan Mohd Zain +2 more
openaire +1 more source
Journal of Consumer Policy, 1994
The problems facing consumers in pursuing complaints against suppliers through the courts are well known and have given rise to the development of alternative strategies. This paper considers the development and use of one such strategy — the ombudsman — in dealing with the complaints of consumers against insurers, banks and building societies.
Philip Rawlings, Chris Willett
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The problems facing consumers in pursuing complaints against suppliers through the courts are well known and have given rise to the development of alternative strategies. This paper considers the development and use of one such strategy — the ombudsman — in dealing with the complaints of consumers against insurers, banks and building societies.
Philip Rawlings, Chris Willett
openaire +1 more source
Financial Ombudsman's statutory powers
Journal of Financial Regulation and Compliance, 2007Purpose This paper aims to report and comment on a successful High Court challenge by financial advisory firms via the financial Ombudsman. Design/methodology/approach The paper's approach is to outline the facts and explain the decision.
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Collective Forms of Consumer Redress: Financial Ombudsman Service Case Study
Journal of Corporate Law Studies, 2012In the UK, debate about the appropriate balance between publicly and privately driven forms of collective consumer redress has favoured a regulatory solution exemplified by the FSA's new rule-making powers mandating the establishment of consumer redress schemes.
Vicki Waye, Vince Morabito
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Reforming the Role of the Financial Services Ombudsman
Liverpool Law Review, 2020Although the recent reforms are highly beneficial for consumers, the ombudsman service has received little attention. The formal process of adjudication has been explored in much detail, but there are still gaps remain in understanding of models of informal justice systems in Europe. This is particularly relevant to the ombudsman services.
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