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The role of ombudsman: Resolving financial disputes in Malaysia
Conflict Resolution Quarterly, 2022AbstractThe paper highlights the establishment of the Ombudsman for Financial Services (OFS) in Malaysia as a good alternative avenue for the equitable settlement of disputes regarding financial services. It has been operating since 2016. However, its accessibility to reach wider financial consumers is restricted due to its limited monetary ...
Muhamad Ikhwan Mohd Zain +2 more
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Journal of Consumer Policy, 1994
The problems facing consumers in pursuing complaints against suppliers through the courts are well known and have given rise to the development of alternative strategies. This paper considers the development and use of one such strategy — the ombudsman — in dealing with the complaints of consumers against insurers, banks and building societies.
Philip Rawlings, Chris Willett
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The problems facing consumers in pursuing complaints against suppliers through the courts are well known and have given rise to the development of alternative strategies. This paper considers the development and use of one such strategy — the ombudsman — in dealing with the complaints of consumers against insurers, banks and building societies.
Philip Rawlings, Chris Willett
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Financial Ombudsman's statutory powers
Journal of Financial Regulation and Compliance, 2007Purpose This paper aims to report and comment on a successful High Court challenge by financial advisory firms via the financial Ombudsman. Design/methodology/approach The paper's approach is to outline the facts and explain the decision.
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Collective Forms of Consumer Redress: Financial Ombudsman Service Case Study
Journal of Corporate Law Studies, 2012In the UK, debate about the appropriate balance between publicly and privately driven forms of collective consumer redress has favoured a regulatory solution exemplified by the FSA's new rule-making powers mandating the establishment of consumer redress schemes.
Vicki Waye, Vince Morabito
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Reforming the Role of the Financial Services Ombudsman
Liverpool Law Review, 2020Although the recent reforms are highly beneficial for consumers, the ombudsman service has received little attention. The formal process of adjudication has been explored in much detail, but there are still gaps remain in understanding of models of informal justice systems in Europe. This is particularly relevant to the ombudsman services.
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Consumer Complaints: The Financial Ombudsman Service
2001Abstract Part XVI of the Financial Services and Markets Act 2000 (‘the Act’ or the ‘2000 20.01Act’)1 provides the statutory framework for the Financial Ombudsman Service (‘FOS’).2 The Act requires the FSA to create a scheme as a separate company so as to be operationally independent of the Authority.3 The Financial Services Authority ...
Gerard McMeel, John Virgo
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Financial disupute? The ombudsman is there to help
Nursing and Residential Care, 2019Disputes with a financial institution can be difficult to resolve, especially for individuals or small businesses who do not have the funds for a long court case: this is where the Financial Servised Ombudsman comes in. Adam Bernstein explains its workings.
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The Financial Ombudsman Service
2006Abstract The Financial Ombudsman Service ( ‘FOS ‘) was established in December 2001 in order to provide investors with an alternative source of redress to that offered by the courts on civil claims of the kind addressed in Chapter 5.
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2023
The book provides a thorough and up-to-date account of what is state-of-the-art in the field of contracts relating to selected financial services such as insurance, loans and payments services. It also explores the resolution of disputes arising out of such contracts by ADR bodies in Europe, at national and EU level.
Poncibo' C., Bichiri F.
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The book provides a thorough and up-to-date account of what is state-of-the-art in the field of contracts relating to selected financial services such as insurance, loans and payments services. It also explores the resolution of disputes arising out of such contracts by ADR bodies in Europe, at national and EU level.
Poncibo' C., Bichiri F.
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THE INSURANCE OMBUDSMAN BUREAU AND FINANCIAL SERVICES DISPUTES — AN OBITUARY?
Journal of Financial Regulation and Compliance, 1994This paper examines what the financial services industry expects from the Insurance Ombudsman Bureau. It measures the IOB's success in meeting these expectations against the yardsticks of public confidence and cost‐effectiveness. In the light of Lord Ackner's recently accepted recommendation that the IOB be replaced by a new Ombudsman scheme, this ...
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