Results 181 to 190 of about 41,616 (228)
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The Financial Ombudsman Service
2022Jonathan Kirk, Thomas Samuels, Lee Finch
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Implementing Change Through Employee Involvement at the Financial Ombudsman Service
Global Business and Organizational Excellence, 2015Implementing change in organizations where interests conflict and powerful groups of stakeholders influence decisions is a risky proposition. Involving stakeholders in all aspects of planning, implementing, and embedding the change can significantly help overcome resistance but is not enough.
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Republic of Armenia, Draft Law on Financial Ombudsman: Desktop Review
SSRN Electronic Journal, 2007Ombudsman schemes for the protection of consumer rights are present in many countries, particularly in the area of European financial services. One of their primary objectives is to reduce legal costs for both the consumer and the regulated industries when a dispute arises between the parties.
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The Financial Ombudsman Service: not just an alternative to court
Journal of Financial Regulation and Compliance, 2007PurposeThe Financial Ombudsman Service is a statutory body offering a dispute resolution service to consumers and firms. The purpose of this paper is to outline the service as an alternative to the civil courts.Design/methodology/approachThe paper compares the style, objectives and operation of the service with those of civil court proceedings ...
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Bahir Dar University Journal of Law, 2023
Access to justice is one of the fundamental human rights of every human being. The Constitution of Federal Democratic Republic of Ethiopia constitutionalizes this right; however this can be ensured when there is an efficient and proper venue to adjudicate grievances. The inherent asymmetric relationship between financial institutions and consumers, and
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Access to justice is one of the fundamental human rights of every human being. The Constitution of Federal Democratic Republic of Ethiopia constitutionalizes this right; however this can be ensured when there is an efficient and proper venue to adjudicate grievances. The inherent asymmetric relationship between financial institutions and consumers, and
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Law and Financial Markets Review, 2007
This article analyses the operation of the Financial Ombudsman Service (FOS) in the UK, focusing on decision- making and the implications for consumers and authorised firms.
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This article analyses the operation of the Financial Ombudsman Service (FOS) in the UK, focusing on decision- making and the implications for consumers and authorised firms.
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Ombudsman schemes for financial services in the U.K.: a consumer view
Journal of Consumer Studies & Home Economics, 1991The ombudsman schemes that have been set up in the financial services sector in the U. K. are intended to meet the needs of consumers for rapid, effective and cheap redress. This paper examines the extent to which these schemes have fulfilled their objectives and draws up a balance sheet from the consumer viewpoint.
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YOUTH AWARENESS OF THE OMBUDSMAN FOR FINANCIAL SERVICE MALAYSIA
Science, Education and Innovations in the Context of Modern Problems, 2022Nadiah Suki +3 more
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Juggling Conflicting Demands: The Case of the UK Financial Ombudsman Service
Journal of Public Administration Research and Theory, 2008This article builds upon current scholarship regarding regulatory enforcement to analyze and theorize the little-researched context of public bodies' handling of consumer complaints against firms. The analysis is based on a case study of the Financial Ombudsman Service (FOS), which is a British public agency that handles consumer complaints regarding ...
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