Results 11 to 20 of about 273,485 (305)
International Journal of Hospitality Management, 2021 Abstract Chain affiliation is widespread in the hotel industry. It has also attracted a lot of academic attention. While a large number of studies have examined whether affiliated hotels outperform independent hotels in terms of occupancy, ADR and RevPAR, research on the chain affiliation - guest satisfaction relationship is scarce. In this study, we
Jérôme Barthélemy +2 more
openaire +3 more sources
Journal of Applied Sciences in Travel and Hospitality, 2022 This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick ...
Kadek Hindra Wijaya Putra +2 more
doaj +1 more source
International Journal of Built Environment and Sustainability, 2022 Homestays refers to locations for the tourist attraction of sites that may be on beaches, mountains, lakes or homes, typically places of scenic beauty.
Shanta Pragyan Dash
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Ethical dilemmas as a result of the impact of revenue management on hotel guest behavior [PDF]
Marketing (Beograd. 1991), 2023 Hotel revenue management brings significant financial benefits, but on the other hand, it can lead to a deterioration in guest perceived fairness. Certain pricing manipulations, dynamic price optimization, and changes in reservation terms aim to maximize
Hristov-Stančić Branislava +3 more
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How Organizational Standards and Coworker Support Improve Restaurant Service [PDF]
, 2007 A model examining the relationship between restaurant employees\u27 reactions to their work environment and their jobs as service providers and guest satisfaction was tested among twenty-five restaurants from a casual dining restaurant chain.
Borchgrevink, Carl P. +2 more
core +1 more source
Tourism, 2023 The aim of this article is to identify the key factors of differential pricing and its impact on perceived service quality and guest satisfaction. Great attention has been given by researchers to service quality and guest satisfaction in the tourism and ...
Amjad Imam Ansari +2 more
doaj +1 more source
Applied Sciences, 2021 Big data analytics provides many opportunities to develop new avenues for understanding hospitality management and to support decision making in this field. User-generated content (UGC) provides benefits for hotel managers to gain feedback from customers
Fotis Kitsios +3 more
doaj +1 more source
Jurnal Pariwisata Pesona, 2016 In food presentation, especialy in a restaurant and a hotel, required human resource who have artistics soul, creativity, and high profesionalism. Thus food layout and garnish variation can increase guests satisfaction. But now food layout and garnish
antonius bayu kartiko
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Measuring guest satisfaction from online reviews: Evidence in Vietnam
Cogent Social Sciences, 2020 Mining of guest’s online reviews is a new trend study that helps managers understand customers’ feeling with services they provide. The satisfaction or dissatisfaction of guest who experienced very important to manager.
Ha Nguyen Thi Thu
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Journal of Innovation & Knowledge, 2023 Our study explores the differences in necessary and sufficient conditions for producing (dis)satisfactory guest experiences between Airbnb and hotels, intending to develop competitive strategies for the hospitality industry.
Manuel J. Sánchez-Franco +1 more
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