Loneliness and the Customer Journey: Toward a Framework for Customer Experience Management
Psychology &Marketing, EarlyView.ABSTRACT How can customer experience (CX) frameworks be used to understand and support service firms to mitigate loneliness and social isolation? This paper addresses this question by developing the Lonely Customer Journey, a conceptual framework that uses the Touchpoints‐Context‐Qualities (TCQ) framework (De Keyser et al.
Nina Veflen, Lars Witell, Lars Fuglsang
wiley +1 more source
Touch, temperature, and relief: a multilevel integrative model of hedonic regulation in massage and thermal therapies. [PDF]
Front PhysiolRuchkin V, Koposov RA.
europepmc +1 more source
Psychology &Marketing, EarlyView.ABSTRACT This study addresses the need to understand human engagement with empathic Generative Artificial Intelligence (GenAI) digital companions (DC), as these systems increasingly fulfil social and emotional roles in daily life. Motivated by the rapid adoption of DC technologies and their potential to reshape human–AI relationships, the study applies
Aitor Ezker‐Galech +3 more
wiley +1 more source
Distinguishing paranormal belief and paranormal involvement: canonical correlation analysis of positive psychological functioning. [PDF]
Front PsycholDagnall N +6 more
europepmc +1 more source
, 2018 Housing occupies an important position in the Kenyan psyche along with the concept of home ownership. The residential developments and investments attract both institutional, corporate organizations as well as private individuals. There are indications that the residential market in Nairobi is very active and that most of the valuation firms in Nairobi
openaire +1 more source
Consumer Cultural Renaissance: Conceptualisation, Scale Development, and Validation
Psychology &Marketing, EarlyView.ABSTRACT As incessant globalisation leads to the pervasive erosion of traditional Asian culture by Western consumerism, a recent phenomenon has emerged that allures Asian consumers to reconnect with their traditional culture via consumption. We postulate that this behaviour is rooted in a self‐identity, consumer cultural renaissance (CCR), that has not
Richard Lee +3 more
wiley +1 more source
Attitudinal and Behavioral Inference in Social Influence: A Process Model of Direct and Indirect Judgments and Decisions. [PDF]
Behav Sci (Basel)Zhou Y, Albarracín D.
europepmc +1 more source
Manufacturing Nostalgia in the Digital Age: A Foreverism Perspective
Psychology &Marketing, EarlyView.ABSTRACT Many scholars argue that we are experiencing the era of “retro”—nostalgia‐driven marketing and consumption phenomena reinforced by digital technologies. However, existing research lacks a critical analysis of nostalgia in contemporary markets and of how digital content, tools, and environments transform retro consumption experiences and alter ...
Dinara Davlembayeva +4 more
wiley +1 more source
Teaching through technology: comparing student experiences of VR and computer simulations in orthoptics education. [PDF]
Bioelectron MedBatterley M +4 more
europepmc +1 more source
Psychology &Marketing, EarlyView.ABSTRACT Despite the proliferation of artificial intelligence (AI) in marketing, consumers often exhibit algorithm discounting—a tendency to evaluate AI‐generated recommendations less favorably than those from humans. Focusing on consumption goals, this study investigates how anthropomorphic AI agents (virtual assistants vs.
Jiayue Huang +4 more
wiley +1 more source