The Physical, Emotional, and Autonomous Anthropomorphism of Service Chatbots
ABSTRACT Prior research on chatbot anthropomorphism has often treated it as a unidimensional construct, producing inconsistent findings regarding how human‐like design cues shape user responses. This study conceptualizes anthropomorphism as a multidimensional higher‐order perception comprising three distinct forms of anthropomorphic attribution ...
Yangjuan Hu, Fulya Acikgoz, Shubin Yu
wiley +1 more source
Strategic hotel management for inclusive tourism: improving accessibility, service quality, and competitive advantage. [PDF]
Toyirova SA +7 more
europepmc +1 more source
ABSTRACT Luxury brands communicate symbolic value through a variety of brand signals, among which exclusivity and heritage represent two most prominent yet conceptually distinctive luxury signals. However, little is known about whether consumers respond equally favorably to these alternative luxury brand signaling strategies. This research examines how
Arnold Japutra +4 more
wiley +1 more source
Can ChatGPT Reflect Professional HACCP Judgments? A Comparative Study in Hospitality Food Safety. [PDF]
Konstantinidi DM +6 more
europepmc +1 more source
Can Stress Curb Unethical Employee Behavior? Evidence From Frontline Contexts
ABSTRACT Unethical employee behavior is widespread in frontline service contexts and can severely damage organizations through theft, service sabotage, and reputational harm. Because such unethical behavior can emerge under conditions of work‐related stress, workplace stressors are typically viewed as risk factors that undermine ethical judgment while ...
Abbie Iveson, Huy Tran, Hai‐anh Tran
wiley +1 more source
The influence of employee mental health on sustainable corporate practices among starred hotels: the roles of marketing performance and stress management. [PDF]
Tutu-Boahene B +3 more
europepmc +1 more source
Are Start‐Up Acquisitions by Dominant Firms Driving Innovation or Killing Competition?
ABSTRACT This paper develops a sequential model to examine start‐up acquisitions in markets with network externalities, incorporating a pre‐entry strategic buyout option that allows the incumbent to integrate the start‐up's innovation, followed by post‐entry expenditure on coordination advertising, and defensive pricing strategies.
Adele Whelan, Kate Hynes
wiley +1 more source
Investigating the level of education in the field of occupational safety and health in preparation for future profession: a Slovak case study. [PDF]
Brečka P, Tureková I, Munk M.
europepmc +1 more source
Online Rebate Strategy for a Dual‐Channel Supply Chain
ABSTRACT As online shopping channels become ubiquitous, consumers are faced with a vast number of digital purchasing options. To attract more consumers, many e‐shops utilize cashback websites (CWs) to provide online rebates. This study examines a dual‐channel supply chain, in which the manufacturer sells products through both its own online store and a
Peng Xu, Xuan Zhao, Tiaojun Xiao
wiley +1 more source
Introduction to the Proceedings of the Sixth Annual Conference on Native American Nutrition. [PDF]
Kurzer MS.
europepmc +1 more source

