Results 191 to 200 of about 16,306,300 (301)

The Physical, Emotional, and Autonomous Anthropomorphism of Service Chatbots

open access: yesPsychology &Marketing, EarlyView.
ABSTRACT Prior research on chatbot anthropomorphism has often treated it as a unidimensional construct, producing inconsistent findings regarding how human‐like design cues shape user responses. This study conceptualizes anthropomorphism as a multidimensional higher‐order perception comprising three distinct forms of anthropomorphic attribution ...
Yangjuan Hu, Fulya Acikgoz, Shubin Yu
wiley   +1 more source

Strategic hotel management for inclusive tourism: improving accessibility, service quality, and competitive advantage. [PDF]

open access: yesFront Sports Act Living
Toyirova SA   +7 more
europepmc   +1 more source

Power Distance Beliefs and Luxury Brand Communication: Cross‐Cultural Differences in the Effects of Exclusivity and Heritage

open access: yesPsychology &Marketing, EarlyView.
ABSTRACT Luxury brands communicate symbolic value through a variety of brand signals, among which exclusivity and heritage represent two most prominent yet conceptually distinctive luxury signals. However, little is known about whether consumers respond equally favorably to these alternative luxury brand signaling strategies. This research examines how
Arnold Japutra   +4 more
wiley   +1 more source

Can ChatGPT Reflect Professional HACCP Judgments? A Comparative Study in Hospitality Food Safety. [PDF]

open access: yesFoods
Konstantinidi DM   +6 more
europepmc   +1 more source

Can Stress Curb Unethical Employee Behavior? Evidence From Frontline Contexts

open access: yesPsychology &Marketing, EarlyView.
ABSTRACT Unethical employee behavior is widespread in frontline service contexts and can severely damage organizations through theft, service sabotage, and reputational harm. Because such unethical behavior can emerge under conditions of work‐related stress, workplace stressors are typically viewed as risk factors that undermine ethical judgment while ...
Abbie Iveson, Huy Tran, Hai‐anh Tran
wiley   +1 more source

Are Start‐Up Acquisitions by Dominant Firms Driving Innovation or Killing Competition?

open access: yesManagerial and Decision Economics, EarlyView.
ABSTRACT This paper develops a sequential model to examine start‐up acquisitions in markets with network externalities, incorporating a pre‐entry strategic buyout option that allows the incumbent to integrate the start‐up's innovation, followed by post‐entry expenditure on coordination advertising, and defensive pricing strategies.
Adele Whelan, Kate Hynes
wiley   +1 more source

Online Rebate Strategy for a Dual‐Channel Supply Chain

open access: yesNaval Research Logistics (NRL), EarlyView.
ABSTRACT As online shopping channels become ubiquitous, consumers are faced with a vast number of digital purchasing options. To attract more consumers, many e‐shops utilize cashback websites (CWs) to provide online rebates. This study examines a dual‐channel supply chain, in which the manufacturer sells products through both its own online store and a
Peng Xu, Xuan Zhao, Tiaojun Xiao
wiley   +1 more source

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