The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality [PDF]
Scientific ReportsThe existing body of research offers limited insight into the detrimental effects of incivility phenomena on proactive customer service performance (PCSP) from the customer’s perspective.
Qi Wang, Shiliang Sun, Zhen Yan, Yue Niu
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Cross-language hotel review sentiment analysis via multi-agent federated learning with heterogeneous graph attention networks [PDF]
Scientific ReportsThis paper presents an integrated framework for cross-language hotel review sentiment analysis that combines multi-agent federated learning with heterogeneous graph attention networks to address privacy preservation and multilingual data processing ...
Xiaofei Han
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Continuance Intention on Using E-Payment in Hotel Business [PDF]
E3S Web of Conferences, 2023 This study aims to analyze the continuance intention of using e-payment technology in the hotel business, focusing on sustainable usage. The research adopts a quantitative approach and includes 207 respondents who actively use e-payment technology ...
Jennifer Catharina Chrisyana +3 more
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The Influence of e-WOM and Brand Image on Hotel Booking Intention in Jakarta: A Study of Generation Z [PDF]
E3S Web of Conferences, 2023 The era of digitization has made every daily activity involve some form of digital media or online interaction. The number of individuals using the Internet in Indonesia is expected to continue rising alongside the increase in population.
Lina +3 more
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The effect of paylater on purchase decision and continuance intention in generation Z at GoFood application [PDF]
E3S Web of Conferences, 2023 In the age of digitalization, technology and information are developing rapidly, and the internet network is widespread, allowing individuals to do numerous transactions online.
Budiman Cindy +3 more
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The effect of eWOM and e-service quality on purchase intention at Artic.house restaurant [PDF]
E3S Web of Conferences, 2023 This study aims to determine the effect of eWOM and e-service quality on purchase intentions at Arctic House restaurant. Quantitative data is formulated through the SPSS application.
Limwirya Maharani Juliette +2 more
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Customers’ Motivation to Adopt Augmented Reality (AR) Technology in a Restaurant [PDF]
E3S Web of Conferences, 2023 The food service business has been completely transformed over a decade. It’s due to the introduction of smart technology, which has resulted in an improved experience for customers while also enhancing the industry’s operational efficiency.
Karimun Vincent Kuonadi +2 more
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Student Perceptions of Unemployment Due to Smart Technology in the Hospitality [PDF]
E3S Web of Conferences, 2023 This study looks into how students perceive the impact of intelligent technology on the job market, particularly in the hospitality sector. The study looks at how robots affect the workforce and investigates what elements affect students’ perceptions and
Soesanto Dedrick +2 more
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Customer satisfaction from the self – service kiosks’ UI/UX and the customer continuance intention to use [PDF]
E3S Web of Conferences, 2023 In this era where development of information and communication technology (ICT) has played a vital role in improving service that uses User Experience and User Interface as a base to conduct technology implementation in service of restaurant business ...
Xavier Emmanuel Kaisser +2 more
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Factors Affecting Customer Satisfaction towards Mobile Food Ordering Applications (MFOAs) [PDF]
المجلة العلمیة لکلیة السیاحة والفنادق جامعة الأسکندریة, 2020 Abundant growth of technology and mobile devices nowadays is creating a great impact on the hospitality sector in general and in restaurants in particular especially in the form of ordering food.
Faten Mohamed Hussien +1 more
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