The Impact of Self-Order Kiosk and Service Quality on Customer Experience in McDonald’s Citra Garden 6 Jakarta [PDF]
E3S Web of Conferences, 2023 The COVID-19 pandemic has accelerated the adoption of many kinds of technology in the food service industry. One of the commonly encountered technologies is Self-Order Kiosk (SOK).
Stanley Berthania +2 more
doaj +1 more source
Evaluation of Balanced Scorecard Practices and Their Impacts on Employees' Performance in Hotels [PDF]
African Journal of Hospitality, Tourism and Leisure, 2022 This research aims to evaluate the balanced scorecard practices and their impacts on employees' performance in five-star hotels in Cairo, Egypt. This paper considers a wide range of background information and a literature review that focuses on the ...
Adel Samir Elmetwaly +2 more
doaj +1 more source
Tourism and Hospitality Management, 2023 Purpose – Job crafting plays an essential role in job design since it is a new approach from the employee’s perspective to the manager. However, little research has investigated the hotel industry’s job crafting, particularly in the food and beverage ...
Tamer Mohamed Abbas +2 more
doaj +1 more source
The Influence of Perceived Authenticity and Price Fairness on The Purchase Intention at Samwon House Restaurant Jakarta [PDF]
E3S Web of Conferences, 2023 This study aims to determine the effect of perceived authenticity and price fairness on the desire to try Korean food at the Samwon House restaurant in Jakarta. The sampling technique used is purposive sampling.
Shane Louis +2 more
doaj +1 more source
Kousoku Lane technology adaption for standard operation procedure in the restaurant: A case study of Genki Sushi [PDF]
E3S Web of Conferences, 2023 Technology has been building its sign on the restaurant industry by changing the restaurants standard operation procedure and adapt to new demand as well as challenges.
Janice Valencia +2 more
doaj +1 more source
The Association Between Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA) Awareness, Job Stress, Job Insecurity, and Job Satisfaction Among Hotel Employees During COVID-19 Pandemic [PDF]
E3S Web of Conferences, 2023 Despite the numerous advantages of implementing smart technology, expenses or negatives must be considered, with one of the most significant being the influence on personnel. A lot of studies have been undertaken to examine the influence of technological
Lestari Nurul Sukma +2 more
doaj +1 more source
Assessment of Learning and Growth Perspective as One of Balanced Scorecard Dimensions and Its Impact on Employees' Performance in Five-star Hotels [PDF]
Maǧallaẗ Kulliyyaẗ Al-Sīyāḥaẗ wa Al-Fanādiq (Ǧāmiʿaẗ Al-Mansoura), 2022 Purpose- The hospitality industry based on performance of employees so, this paper aims to assessment of learning and growth perspective as one of balanced scorecard dimensions and its impact on employees' performance in five-star hotels in Cairo, Egypt ...
Mohamed Tawfik Essawy +2 more
doaj +1 more source
RECENT CHANGES AND THEIR IMPACT ON DIRECTING SCHOOL STUDENTS TO ENROLL IN HOSPITALITY EDUCATION: JORDAN SCHOOLS AS A CASE STUDY [PDF]
Geo Journal of Tourism and Geosites, 2022 Hospitality is described as a highly labour-intensive industry where skilled and qualified human resources play a major role in its success. Thus, this paper is conducted to investigate the impact of recent changes on the attitude of school students to ...
Ahmad A. Al-MAKHADMEH +3 more
doaj +1 more source
Economics & Education, 2020 The purpose of this paper is to develop a deeper understanding of talent management strategies and practices in the hospitality industry context paying additional attention to soft skills gap.
Oļegs Ņikadimovs, Tetiana Ivanchenko
doaj +1 more source
Sexual harassment as perceived and experienced by male and female restaurant employees
Research in Hospitality Management, 2021 The purpose of this study was to gain knowledge about sexual harassment as perceived and experienced by male and female restaurant employees. The research was carried out by using an online survey and five interviews.
Andreea-Stefania Baltag +4 more
doaj +1 more source