SHS Web of Conferences, 2014 This paper is developed as a means to discover the importance of improving service quality within the Malaysian Hotel Industry. To support that contention it was found that there are a number of methodologies or approaches that can be used to improve ...
Lahap J. +4 more
doaj +1 more source
Heliyon, 2023 The current environment of volatility, uncertainty, complexity and ambiguity has created a prolonged state of uncertainty for the Jordanian hotel industry. Crisis management leadership is one of the most important attributes for a hotel.
A. H. Jaaffar +3 more
semanticscholar +1 more source
Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance [PDF]
, 2020 According to affective events theory (AET), organizational contexts can produce "affective events" that shape individuals' emotional experiences, subsequently influencing those individuals' work behaviors. This study hypothesized that every time an error
Wang, X. Y. +5 more
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EXPLORING THE RELATIONSHIP BETWEEN HUMAN RESOURCES MANAGEMENT PRACTICES IN THE HOSPITALITY SECTOR AND SERVICE INNOVATION IN JORDAN: THE MEDIATING ROLE OF HUMAN CAPITAL [PDF]
Geo Journal of Tourism and Geosites, 2021 This study is aimed to explore the relationship between Human Resources Management (HRM) and innovation in services and whether such a relationship is mediated by human capital. The data was gathered from the hospitality sector in Jordan. To evaluate the
Rami MAHMOUD +3 more
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The future of hotel revenue management [PDF]
Journal of Revenue and Pricing Management, 2011 What insight do professional revenue management (RM) have about the future? A survey of 487 professionals found the future was going to be much more strategic in nature and will be more strongly driven by technology in which function space will be the new frontier.
openaire +3 more sources
Journal of business research, 2021 In this research two concepts of current relevance in the management literature are related, such as Corporate Social Responsibility (CSR) and green human resource management (GHRM). So far, research in both fields has been developed in parallel; However,
M. Úbeda‐García +3 more
semanticscholar +1 more source
Strategic human resource management: insights from the international hotel industry [PDF]
, 2015 In the strategic human resource management (SHRM) field three approaches have dominated, namely, the universal or best-practice, best-fit or contingency and resource-based view (RBV).
Roper, Angela +2 more
core +1 more source
A Study of the Impact of the Corona Crisis on the Tourism and Hospitality Industry and the Egyptian Tourist Destination Experience in Confronting It [PDF]
Journal of Tourism, Hotels and Heritage, 2023 Tourism and hospitality are the world's biggest industries and a focal point of interest for developed and developing countries. It's an essential source of destination countries' income.
Ghada Farahat, Mohamed Elsayed
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Hotel and Restaurant Management Education [PDF]
, 2016 The hotel and restaurant sector (hereafter called the hospitality industry), as a modern economic activity was shaped after World War Two and is closely linked with the development of mass tourism and the rapid growth of the airline industry. The hospitality and tourism industries together, are the largest and fastest growing industries in the world ...
openaire +3 more sources
Environmental Sustainability and the Green Economy in the Hospitality Industry: A Comprehensive Analysis of Employee Awareness Regarding the Implementation of Environmental Practices in Guest Rooms [PDF]
المجلة العلمیة لکلیة السیاحة والفنادق جامعة الأسکندریةAchieving environmental sustainability and a green economy requires a fundamental shift in natural resource management and the implementation of effective environmental practices in guest rooms.
Hassan Mansour, hend elshafey
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