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Effects of product online reviews on product returns: a review and classification of the literature
International Transactions in Operational Research, EarlyView.Abstract Product returns pose a significant challenge for online retailers, primarily due to consumer uncertainty, both before and after the purchase. These uncertainties may stem from factors such as the absence of a “touch and feel” experience, mismatched product expectations, or post‐purchase regret, where consumers change their minds.
Yun Wang, Bo Yu, Jing Chen
wiley +1 more source
Energy use and its contributors in hotel buildings: A systematic review and meta-analysis. [PDF]
PLoS OneArenhart RS +4 more
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Cross-cultural study of hotel practices as perceived by Chinese and North American travellers: A data mining analysis. [PDF]
HeliyonYing S.
europepmc +1 more source
The evolution of smart hotels: A bibliometric review of the past, present and future trends. [PDF]
HeliyonLiu X +5 more
europepmc +1 more source
ANALYSIS OF THE PORTER’S COMPETITION MODEL IN HOTEL CHAIN BUSINESSES IN ISTANBUL
, 2019 Binali KILIÇ, Tuna Uslu
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The impact of green HRM practices on green innovative work behaviour: empirical evidence from the hospitality sector of China and Pakistan. [PDF]
BMC PsycholKhan K +4 more
europepmc +1 more source
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Emerald Emerging Markets Case Studies, 2019
Learning outcomes These are the three most important learning outcomes: discuss the relevance of capital asset pricing model (CAPM) as the methodology to estimate the cost of equity for an investment in an emerging market; analyze the different ...
E. Montiel, O. Martinez
semanticscholar +3 more sources
Learning outcomes These are the three most important learning outcomes: discuss the relevance of capital asset pricing model (CAPM) as the methodology to estimate the cost of equity for an investment in an emerging market; analyze the different ...
E. Montiel, O. Martinez
semanticscholar +3 more sources
Examining Antecedents on Chinese Customer Loyalty in the Boutique Hotel Business
Journal of Quality Assurance in Hospitality & Tourism, 2021Recent developments in the hotel business have caused renewed interest in a new category, the boutique hotel, as a means of attempting a new growth stage. It is important to determine a study about relationship marketing in the boutique hotel context. So,
Nimit Soonsan
semanticscholar +1 more source