ROLE OF PHYSICAL ELEMENTS AND HUMAN INTERACTION IN MARKETING SERVICES: A CASE STUDY OF THE HOSPITALITY SECTOR IN JORDAN [PDF]
Physical aspects constitute an essential component of the hotel product. This study was performed to determine the significance of physical aspects (interior and exterior design, location, services) and human interaction in hotel marketing.
Ra’ed MASA’DEH +4 more
doaj +1 more source
Managing the hotel managers: HRM practices in Greek luxury hotels [PDF]
This paper explores the current HRM practices employed in the international hospitality industry. More specifically it investigates four key HRM areas regarding the work of General Managers (GMs) in luxury (4 and 5*) hotels in Greece namely: recruitment and selection; training and development (focused in managerial competencies); performance evaluation;
openaire +2 more sources
The Geography of Success: A Spatial Analysis of Export Intensity in the Italian Wine Industry
ABSTRACT This paper investigates the paradox of how Italy's fragmented, SME‐dominated wine industry achieves global export success. Moving beyond purely firm‐centric explanations, we test whether export intensity is spatially dependent, clustering geographically in regional ecosystems.
Nicolas Depetris Chauvin, Jonas Di Vita
wiley +1 more source
KEY COMPETENCIES OF MANAGERIAL LEVEL EMPLOYEES FOR SUSTAINABILITY IN HOSPITALITY BUSINESS
This paper aims to develop a conceptual overview of key competencies framework needed by managers for achieving the sustainability and overall success in the hospitality business narrative.
Olegs Nikadimovs +3 more
doaj
Selected quality factors in the function of creating guests' satisfaction [PDF]
The quality of service is an ongoing problem of research in the world in all service sectors and dictates potential expectations among guests and their satisfaction.
Vujić Tamara +4 more
doaj
HTH720: Quantitative Methods for Hospitality and Tourism Research / Faculty of Hotel and Tourism Management [PDF]
This course introduces students to the application of statistics relevant to research in hotel management and tourism. Students will be introduced to research design, types of variables, scale of measurements, sampling design, data collection methods ...
UiTM, Faculty of Hotel and Tourism Management
core
The hydration behavior of C3S in seawater‐relevant solutions is studied based on experiments, boundary nucleation and growth (BNG) modeling, and machine learning. The main ions included in seawater modify hydration mechanisms, with MgCl2 showing the strongest acceleration effect at the same concentration.
Yanjie Sun +6 more
wiley +1 more source
Assessment of guest satisfaction of service quality of the hotel [PDF]
Plan BThe purpose of this study was to examine and describe hotel guests’ perception of service quality in relation to service training in the hotel. This study investigated how to improve service quality through service satisfaction survey.
Yun, Seonhwa
core
A framework for key account management and revenue management integration [PDF]
Key Account Management (KAM) and Revenue Management (RevM) have been widely practiced in the service\ud industries for more than three decades, but the effects of RevM on KAM remain largely unknown. This paper\ud addresses this neglected area of study in
Brennan, Ross +4 more
core +1 more source
Robot‐Assisted Measurement of the Critical Micelle Concentration
The study introduces (SIMO) smart integrator for manual operations, a robotic platform for precise, repeatable determination of (CMC) critical micelle concentration in surfactants. SIMO reduces standard deviation by 80% compared to manual methods. Surfactant, dye, and diluent selection, robotic protocols, and data handling are detailed.
Vincenzo Scamarcio +3 more
wiley +1 more source

