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Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice
Journal of Hospitality Marketing and Management, 2018 This paper proposes a conceptual model of the antecedents of customer loyalty and word of mouth (WOM) intentions with the moderating influence of interactional justice.
Muhammad Abid Saleem +2 more
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Attachment, stress and interactional justice
Personnel Review, 2023PurposeThis paper aims to examine how individuals' attachment dispositions relate to interactional justice perceptions, how work stressors moderate this association, and how together they associate with attitudes (satisfaction, turnover intention, commitment) and citizenship behaviors at work.Design/methodology/approachSurvey data were used in an ...
David A. Richards +2 more
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International Journal of Conflict Management, 2022
Purpose Building on social exchange and deontic justice theory, this study aims to examine the relationship between supervisory justice (i.e. interactional, procedural and distributive) and conflict (i.e. relationship, process and task) through subordinates’ perceptions of psychological safety. Moreover, the authors
Gul Afshan +4 more
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Purpose Building on social exchange and deontic justice theory, this study aims to examine the relationship between supervisory justice (i.e. interactional, procedural and distributive) and conflict (i.e. relationship, process and task) through subordinates’ perceptions of psychological safety. Moreover, the authors
Gul Afshan +4 more
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Braving Citational Justice in Human-Computer Interaction
Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems, 2021Citations are central to the production and sharing of knowledge, and how, why, and where citations are used has been an intense subject of study across disciplines. We discuss citational practices and the politics of knowledge production within the field of Human-Computer Interaction (HCI), drawing on parallels from related fields, and reflecting on ...
Neha Kumar 0001, Naveena Karusala
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Decision Frame and Procedural Justice: Interactive Effects on Perceptions of Distributive Justice
Psychological Reports, 2003This work examined the effect of procedural justice and item frame on responses to positively and negatively worded survey items. Under conditions of low procedural justice, there is a significant difference in the rating of distributive justice items positively and negatively framed, but not when procedural justice is high.
Douglas H, Flint, Nina D, Cole
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Interactive justice: an introduction
Critical Review of International Social and Political Philosophy, 2018This piece provides an illustration of the main traits of the interactive dimension of justice; this is the idea that the terms of some human forms of interactions may be inherently valuable as the...
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Journal of Applied Psychology, 2004
This article reported the results of 2 studies that examined reactions to procedural justice in teams. Both studies predicted that individual members' reactions would be driven not just by their own procedural justice levels but also by the justice experienced by other team members.
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This article reported the results of 2 studies that examined reactions to procedural justice in teams. Both studies predicted that individual members' reactions would be driven not just by their own procedural justice levels but also by the justice experienced by other team members.
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The Interactions of Administrative Justice and Constitutionalism
2021AbstractThis chapter analyses the interactions of administrative justice and constitutionalism. The domain that lies at the crossings of these terms, however, is a vast and varied one. The chapter first identifies four dynamics that can arise. Constitutionalism, it shows, can be brought to bear on administrative justice as a critique in a number of ...
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Organizational justice and mental health: A multi‐level test of justice interactions
International Journal of Psychology, 2013We examine main and interaction effects of organizational justice at the individual and the organizational levels on general health in a Kenyan sample. We theoretically differentiate between two different interaction patterns of justice effects: buffering mechanisms based on trust versus intensifying explanations of justice interactions that involve ...
Fischer, Ronald +2 more
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Perceptions of Systemic Justice: The Effects of Distributive, Procedural, and Interactional Justice
Journal of Applied Social Psychology, 2001The literature on organizational justice has identified 3 key components of this process: distributive, procedural, and interactional justice. On the basis of fairness heuristic theory, we reasoned that employees may use perceptions of these 3 components as a basis for drawing inferences about the fairness of the organization as a whole (i.e., their ...
Constant D. Beugre, Robert A. Baron
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