Results 311 to 320 of about 6,433,289 (386)
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Interactional Justice: The Role of Emotions in the Performance of Loyalty
Emotions and Society, 2021Lisa Flower (2020)Interactional Justice: The Role of Emotions in the Performance of LoyaltyRoutledgeISBN 978-0-367-64721-6£36.99 (paperback)
Susie Scott
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, 2021
Relationships with colleagues and supervisor are crucial and complex, impacting the service delivery environment and various other behaviors. In this study, we examine how the relationship between workplace envy and service outcomes is impacted by ...
P. Randhawa, Hannah S. Lee
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Relationships with colleagues and supervisor are crucial and complex, impacting the service delivery environment and various other behaviors. In this study, we examine how the relationship between workplace envy and service outcomes is impacted by ...
P. Randhawa, Hannah S. Lee
semanticscholar +1 more source
Journal of Information & Knowledge Management, 2020
Drawing on the social exchange theory, this study investigates the influences of transformational leadership (TL) and specific aspects of justice on employee knowledge sharing (KS) behaviours, namely, knowledge collecting (KC) and knowledge donating (KD).
P. Le, Than Thanh Son
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Drawing on the social exchange theory, this study investigates the influences of transformational leadership (TL) and specific aspects of justice on employee knowledge sharing (KS) behaviours, namely, knowledge collecting (KC) and knowledge donating (KD).
P. Le, Than Thanh Son
semanticscholar +1 more source
2019
By drawing on extensive ethnographic fieldnotes and interviews with lawyers, this sociological study brings their loyalty work to life and reveals to the reader the unwritten rules of emotional interactions.
Lisa Flower
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By drawing on extensive ethnographic fieldnotes and interviews with lawyers, this sociological study brings their loyalty work to life and reveals to the reader the unwritten rules of emotional interactions.
Lisa Flower
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Decision Frame and Procedural Justice: Interactive Effects on Perceptions of Distributive Justice
Psychological Reports, 2003This work examined the effect of procedural justice and item frame on responses to positively and negatively worded survey items. Under conditions of low procedural justice, there is a significant difference in the rating of distributive justice items positively and negatively framed, but not when procedural justice is high.
Douglas H, Flint, Nina D, Cole
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International Journal of Conflict Management, 2022
Purpose Building on social exchange and deontic justice theory, this study aims to examine the relationship between supervisory justice (i.e. interactional, procedural and distributive) and conflict (i.e. relationship, process and task) through subordinates’ perceptions of psychological safety. Moreover, the authors
Gul Afshan +4 more
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Purpose Building on social exchange and deontic justice theory, this study aims to examine the relationship between supervisory justice (i.e. interactional, procedural and distributive) and conflict (i.e. relationship, process and task) through subordinates’ perceptions of psychological safety. Moreover, the authors
Gul Afshan +4 more
openaire +1 more source
, 2020
This research investigates how potential customers evaluate a company response to negative online reviews. Integrating the literature on perceived justice in service recovery, social presence in online communications, and signaling in trust formation ...
E. Olson, Heejung Ro
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This research investigates how potential customers evaluate a company response to negative online reviews. Integrating the literature on perceived justice in service recovery, social presence in online communications, and signaling in trust formation ...
E. Olson, Heejung Ro
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Cyber incivility and knowledge hoarding: Does interactional justice matter?
, 2020Purpose The current explanations in the cyber incivility and knowledge hoarding literature suffer from two problems. The first is a lack of cogent explanation of cyber incivility and knowledge hoarding from social exchange theory (SET) perspective.
N. Aljawarneh +3 more
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What make banks’ front-line staff more customer oriented? The role of interactional justice
, 2020While technological advances have been changing the way that services are delivered to customers, direct interaction between banks’ front-line staff and customers still holds its distinct position in the banking sector.
Thuy T. Dang, A. Pham
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Interactive justice: an introduction
Critical Review of International Social and Political Philosophy, 2018This piece provides an illustration of the main traits of the interactive dimension of justice; this is the idea that the terms of some human forms of interactions may be inherently valuable as the...
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