Results 201 to 210 of about 20,012 (253)
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Improving Older Adults' Experience with Interactive Voice Response Systems
Telemedicine Journal and E-Health, 2011Background: Interactive voice response (IVR) systems use computer-based voice recognition and software algorithms to conduct human/computer interactions. In recent years, there has been a proliferation of IVR applications in business and healthcare.
Claude Messier
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Comparative analysis and review of interactive voice response systems
2017 Conference on Information Communication Technology and Society (ICTAS), 2017Interactive Voice Response (IVR) systems uses computer generated voice unit to provide response to an input from a telephone caller. With IVR systems, mobile phone users can access information by simply dialing a telephone number to create connectivity and communication with a server or internet.
Itorobong A. Inam +2 more
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Exploring the usability of interactive voice response system's design
Proceedings of the 3rd ACM Symposium on Computing for Development, 2013In this work, we propose a 3-Dimensional information space to study the usability of different designs of Interactive Voice Response system (IVR). We study three different system design of IVR through real world experiment and control lab studies. Relative position of each system design is investigated in the proposed information space.
Siddhartha Asthana +2 more
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Novel Telephone-Based Interactive Voice Response System for Incident Reporting
The Joint Commission Journal on Quality and Patient Safety, 2021The voluntary reporting of medical errors and near misses is a well-established patient safety reporting mechanism. However, studies suggest that these incident reporting systems (IRSs) detect less than 10% of all adverse events. Improving the process of reporting can facilitate more informative and timely data capture while providing more ...
Ben, McNiven, Tim, Wu, Andrew D, Brown
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A usability study of adaptive interfaces for interactive voice response system
Proceedings of the 3rd ACM Symposium on Computing for Development, 2013Interactive voice response (IVR) systems in developing nations are mostly key-press based IVR because of difficulties with speech recognition in under-supported languages and accents. Navigation problems in such IVR systems results in time consuming interaction.In this work, we propose and evaluate two approaches of adaptive user interface to enable ...
Siddhartha Asthana +2 more
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Older People's Attitudes Toward Interactive Voice Response Systems
Telemedicine and e-Health, 2014Background: Interactive voice response (IVR) systems are computer programs that interact with people to provide a number of services from business to healthcare. The healthcare applications are particularly relevant to older adults because they are important consumers ...
Delyana Ivanova, Miller +4 more
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Inherent Usability Problems in Interactive Voice Response Systems
2011We are often required to use interactive voice response (IVR) systems during daily life. However, users still find these systems difficult to navigate. By identifying the problems with IVR systems, we can work to make them more convenient and easier to use.
Hee-Cheol Kim 0001 +2 more
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Interactive voice response system (IVRS) in health care services
Nursing Outlook, 2003Recent advances in telecommunications technology have created opportunities to enhance the quality of health care services through telehealth, the use of telecommunications and information technologies to deliver health care. However, the diverse technologies and applications encompassed by telehealth have tended to confuse discussions of the ...
Haeok, Lee +3 more
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