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Text to Speech Interactive Voice Response System
The Journal of the Acoustical Society of America, 2011A text to speech interactive voice response system is operable within a personal computer having a processor, data storage means and an operating system. The system comprises an input subsystem for receiving a text data stream from a source device in a predetermined format; a process control subsystem for converting the text data stream into ...
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Human Factors Guidelines for Interactive Voice Response Systems
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2000There are currently three efforts on-going to develop guidelines for Interactive Voice Response (IVR) systems, though the data from these organizations are not yet publicly available, Lacking guidelines to follow, the question of what skills are required to produce a usable system remains open.
Bill Killam, Marguerite Autry
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Controlling interactive voice response system performance
The Journal of the Acoustical Society of America, 2002A system of controlling performance in an interactive voice response system includes a voice device driver, a voice segment stored in a file in a directory in a standard operating system format; a buffer for storing the voice segment prior to sending to the voice device driver and a plurality of voice channels for output of the voice segment.
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An Intelligent Interactive Voice Response System for Banking Domain
Proceedings of the 2015 International Conference on Advanced Research in Computer Science Engineering & Technology (ICARCSET 2015), 2015Interactive Voice Response (IVR) Systems have been developed by enterprises to provide better services to the customers by allowing an automated machine to interact with humans through the use of voice or Dual Tone Multi Frequency (DTMF) keypad tones.
M. Thirumaran +2 more
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interactive voice response system (IVRS)
2009Computerised method of randomisation, tracking drug assignment to patients, drug use, and maintenance of drug inventory at clinical sites as well as at distribution centres; when a site needs to enroll a patient, the IVRS is contacted by public phone; the IVRS (which has a record of drug packages at the site) instructs the site to assign pack number NN
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Assessing Designs of Interactive Voice Response Systems for Better Usability
2013Interactive Voice Response Systems (IVR) have emerged as a popular medium to access information over phones. Despite the low usability of IVR systems, they are widely used by commercial organizations due to high reach of phones. Several studies have focused on improving the usability and design of IVR systems.
Siddhartha Asthana +2 more
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Voice Personalities Inducing Trust and Satisfaction in a Medical Interactive Voice Response System
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2009Verbal and non-verbal behaviors that contribute to trust and satisfaction in the patient-physician relationship have typically been investigated in face-to-face interactions between patient and physician. However, it is becoming more common for physicians to administer surveys over interactive voice response systems (IVRs).
Rochelle E. Evans, Philip Kortum
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Self-Regulating Interactive Voice Response System Using Backpatching Technique
Proceedings of the International Conference on Informatics and Analytics, 2016Interactive voice response, or IVR, is a cybernetic telephone system that empowers a individual, typically a phone caller, to sort a choice from an audio menu. The choice is prepared using touch phone kipped records or speech replies. The IVR system shows recorded audio stimulates and the individual typically presses a digit on a phone kipped to choice
M. Thirumaran +3 more
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Method and system for operating interactive voice response systems tandem
The Journal of the Acoustical Society of America, 2008First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the caller and/or obtain information from the caller. To make additional media services (e.g., automatic speech recognition or text-to-speech conversion) available ...
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Inter-labeler Agreement for Anger Detection in Interactive Voice Response Systems
2010 Sixth International Conference on Intelligent Environments, 2010Anger detection in speech-based automated telephone applications is a growing field of research. In this work we report on inter-labeler agreement in a “real-life” anger detection task for Interactive Voice Response (IVR) systems. The presented study is based on a corpus of 1.911 calls containing 22.711 utterances and describes considerations prior to ...
Alexander Schmitt +2 more
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