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Service characteristics for service selection
Proceedings of the Fourth International ICST Conference on COMmunication System softWAre and middlewaRE, 2009In this paper, we discuss service classification characteristics, usable in service selection in ad hoc environment. We present several characteristics that we have identified to be useful when selecting the most suitable services or performing handovers between different service providers.
Arto Hämäläinen +2 more
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Management as a Service for IT Service Management
2008With the advent of the distributed computing model, IT service management has to face ranging from simple point products to entire enterprise frameworks to address the various multi-device systems management challenges. The existing technology offerings rarely solve the entire problem because they are expensive to purchase, difficult to implement, and ...
Bo Yang 0013 +2 more
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Service Multipliers, Service Visibility
Design Management Review, 2014Public service providers can actually suffer as a result of front‐ and back‐office processes that are so efficient they may be invisible to customers. To expose their service quality and social impact to customers and funding officials, these providers need to redesign their service spaces, physical and online, and reveal the multipliers they use to ...
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Science in China Series F: Information Sciences, 2008
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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Replaced by a Robot: Service Implications in the Age of the Machine
Journal of Service Research, 2021Fraser Mcleay +2 more
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Research on service robot adoption under different service scenarios
Technology in Society, 2022Xingyuan Wang, Shuyang Wang, Yun Liu
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