Results 101 to 110 of about 4,726 (262)
Integrating Security Controls in DevSecOps: Challenges, Solutions, and Future Research Directions
Journal of Software: Evolution and Process, Volume 37, Issue 6, June 2025.In this paper, we conducted a systematic literature review on security controls in DevSecOps. We identified 19 challenges and 18 solutions that are reported in the literature. We also identified research gaps where future research efforts should be directed.
Maysa Sinan +2 more
wiley +1 more source
A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management
Journal of Information Systems and InformaticsThis research explores the integration of User Experience (UX) principles into IT Service Management (ITSM) frameworks within resource-constrained B2B SaaS technology startups.
Marcel Marcel, Tubagus Ahmad Marzuqi
doaj +1 more source
Aprovisionamiento ServiceDesk & ITSM Quirónsalud [PDF]
, 2019 Este Trabajo de Fin de Grado (TFG) trata una problemática real respecto del modelo de soporte de Quirónsalud, empresa líder del sector sanitario privado de España, quien delegó en un proveedor el servicio de primer nivel de soporte y el sistema de ...
Alonso Ludeña, Sergio
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INCIDENT MANAGEMENT IN ITSM USING ARTIFICIAL INTELLIGENCE
Вестник университета, 2020 Due to the development of the digital economy and the increasing importance of information technologies in modern companies, there is a need to ensure the required level of quality of information technology services provided. At the same time, one of the
A. V. Blinnikova, Ju. O. Nesterova
doaj +1 more source
ITSM APPLICATIONS WITHIN SELECTED LOGISTICS AND TRANSPORT
Pakistan Journal of Scientific ResearchThis article manages data ITSM, with its procedures well-defined by ITIL structure, which is the data of ITSM library collection. ITSM is a customer-first approach to providing IT services, focusing on delivering IT services to customers within the same ...
Tariq Niamat +5 more
semanticscholar +1 more source
AI-Based Classification of IT Support Requests in Enterprise Service Management Systems
SystemsIn modern organizations, IT Service Management (ITSM) relies on the efficient handling of large volumes of unstructured textual data, such as support tickets and incident reports.
Audrius Razma, Robertas Jurkus
doaj +1 more source
It Service Management (itsm) Education and Research: Global View [PDF]
, 2015 This article provides an overview of Information Technology Service Management (ITSM) and investigates the education and research activities in this discipline from a global perspective.
Mishra,A. +4 more
core +2 more sources
Numerical Investigation of the Excitation Characteristics of Contaminated Nozzle Rings
International Journal of Turbomachinery, Propulsion and PowerThe deposition of combustion residues in the nozzle ring (NR) of a turbocharger turbine stage changes the NR geometry significantly in a random manner. The resultant complex and highly asymmetric geometry induces low engine order (LEO) excitation, which ...
Michaela R. Beierl +4 more
doaj +1 more source
Technologia Jurnal IlmiahInovasi yang muncul akibat globalisasi membawa perubahan bagi segala sektor, salah satunya pendidikan. Hal ini ditandai dengan digitalisasi yaitu pencatatan absensi, promosi sekolah melalui website, dan e-Learning yang sangat penting bagi mahasiswa saat ...
Albert Ricardo Hannuella +5 more
semanticscholar +1 more source
14th National Conference of IT Service Management Forum (itSMF) Australia [PDF]
, 2011 Measuring ITSM performance - results from survey and 6 case ...
Tan, Wui-Gee +3 more
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