Results 111 to 120 of about 4,726 (262)

Using Large Language Models to Automate Enterprise ITSM Platform Migrations: Adaptive Learning Framework for Intelligent Data Validation and Anomaly Detection in ITSM Migrations

International Journal of Innovative Science and Research Technology
Enterprise IT Service Management (ITSM) platform migrations present formidable challenges characterized by data quality inconsistencies, prolonged manual reconciliation cycles, and substantial post-migration testing overhead. Current migration approaches
Mahesh Kumar Damarched
semanticscholar   +1 more source

ITSM and Education [PDF]

, 2010
The purpose of this workshop is to demonstrate an extended ITSM taxonomy to the professor, and also demonstrate courses now available in Foundations of IT Services I and II, and possibly, Business Service Management, and Introduction to Cloud ...
Kontogiorgis, Paul
core   +1 more source

ITSM: um caso de sucesso do Modelo Tríplice Hélice [PDF]

, 2014
Este artigo objetiva mostrar a consolidação da Incubadora Tecnológica de Santa Maria – ITSM – como um caso de sucesso do Modelo Tríplice Hélice através dos elos estabelecidos pela Incubadora ao longo da trajetória do projeto, o qual teve início em 1999 ...
Rosa, Lia
core   +1 more source

Fusion of OSS/BSS and ITSM Systems in ICT Industry

Dianxin kexue, 2014
As fusion and openness become the trend of ICT industry,an OSS/BSS/ITSM system in a service provider or network operator needs effective integration with external systems and resources as well as among the internal isolated components,to provide better ...
Yashi Wang, Lijuan Min, Yan Zhou
doaj   +2 more sources

Perancangan Sistem Informasi Helpdesk Menggunakan Framework ITIL V3

Jurnal Nasional Teknik Elektro dan Teknologi Informasi, 2017
In order to improve and to ensure the availability of information technology (IT) services quality, many organizations now have a helpdesk which acts as a center point in solving and organizing problems.
Evasaria M. Sipayung, Cut Fiarni, Ernest Aditya   +2 more
doaj   +1 more source

ITSM-järjestelmän käyttöönoton kehittäminen [PDF]

Opinnäytetyön tavoitteena oli luoda ratkaisuehdotus ITSM-järjestelmän käyttöönoton kehittämiseen suomalaiselle Pharmac Finland Oy:lle. Pharmac oli ottanut keväällä 2023 pilottikäyttöön ITSM-järjestelmän, jonka käyttöä yritys haluaa laajentaa ...
Rantanen, Ella
core  

Delivering ITSM for business maturity: a practical framework [PDF]

, 2019
IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions
Weed-Schertzer, Beverly
core  

Simulation-Based Evaluation of AI-Assisted ITSM Systems: A Comparative Study of Service Performance and Operational Efficiency

International journal of computer information systems and industrial management applications
Information Technology Service Management (ITSM) systems play an important role in managing operational incidents, service requests, and technical support activities within modern organizations.
Praveen Gupta, Prajeet Sharma
semanticscholar   +1 more source

ITSM Adoption in European SMEs: Transition versus Developed Economies [PDF]

, 2012
The goal of this paper is to investigate and better understand the differences in Information Technology Service Management (ITSM) adoption by small and medium sized enterprises (SMEs) between transition and developed economies in Europe.
Zajac, Agnieszka, Soja, Piotr
core   +1 more source

Tarvekartoitus ITSM-mobiilikirjausjärjestelmän suunnitteluun [PDF]

, 2021
Opinnäytetyön tarkoituksena oli tehdä tarvekartoitus ServiceNow ITSM-alustan mobiilikirjausjärjestelmän suunnittelulle. Työn toimeksiantaja oli Enfo Oyj. Opinnäytetyössä selviteltiin sen hetkinen lähitukitöiden yhteydessä tehtävien uusien työtehtävien
Turpeinen, Pasi
core