Results 131 to 140 of about 1,691 (179)

Enhancement of Selected Knowledge Management Methods in ITSM

Journal of Information & Knowledge Management, 2022
ITSM, namely one of its most essential parts, the Service Desk, is a vital communication platform between users and the service provider. Good IT service management ensures the smooth run of the company operations and provides stable support for its employees in all technical matters. Companies also must not forget the knowledge management part of the
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Interaction Design at Itsme

2015
After a 1 year long preparation, at April 1st 2008, we had the kickoff meeting of itsme, a project with the ambition of designing and building an innovative front end of Linux for workstations (De Michelis et al. 2009). The idea behind our project was to go beyond the desktop metaphor shaping all existing operating systems for workstations (Windows ...
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ITSM in der Digitalisierung

2019
Nachdem die Digitalisierung, ihre Technologien und ihre Auswirkungen auf die Geschaftswelt definiert wurden und ein Ausblick auf aktuelle Anforderungen an das Management gestellt wurde, wird diese Arbeit untersuchen, wie sich das IT-Service-Management in der Digitalisierung verhalt. Dazu wird eine Reihe von Forschungsergebnissen prasentiert. Anhand der
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ITSM in Supercomputing

Practice and Experience in Advanced Research Computing, 2022
Brian Guilfoos, Jeff Triplett
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ITSM-Prozesse

Controlling, 2009
Jan-Helge Deutscher, Carsten Felden
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AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES – ITS DESIGN AND EXPLORATORY UTILIZATION

Journal of Organizational Computing and Electronic Commerce, 2022
Manuel Mora, Olayele Adelakun
exaly  

The influence of DevOps practices in ITSM processes

International Journal of Services and Operations Management, 2023
MIGUEL Mira da Silva
exaly  

Problematika implementace ITSM

2008
The main objective of this diploma thesis is to identify the problems (restrictions, impasses) which are connected with the practical implementation described in the ITIL publication - the processes of ITSM. For achieving these objectives it was necessary to study extensive library of methodologies and standards that are being used in the area of IT ...
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Simulation of ITSM Processes as Training Tool Set

2010
As IT Service Management becomes more and more common in actual IT organizations, the need of trained personnel raises sharply. To cover theses needs, companies can either train their employees or they hire new employees, who possess these skills already. But what competence is required and how should it be trained?
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Service Analytics on ITSM Processes Using Time Series

Algorithms for Intelligent Systems, 2022
Ioannis Karamitsos, Sanjay Modak, Omar Murad   +2 more
exaly