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2017
Chapter 1 described common traps to watch out for when approaching your ITSM initiative and offered pragmatic principles for avoiding them. In this chapter we go one step further, and review a five-step general implementation strategy that applies the recommended principles.
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Chapter 1 described common traps to watch out for when approaching your ITSM initiative and offered pragmatic principles for avoiding them. In this chapter we go one step further, and review a five-step general implementation strategy that applies the recommended principles.
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2015
After a 1 year long preparation, at April 1st 2008, we had the kickoff meeting of itsme, a project with the ambition of designing and building an innovative front end of Linux for workstations (De Michelis et al. 2009). The idea behind our project was to go beyond the desktop metaphor shaping all existing operating systems for workstations (Windows ...
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After a 1 year long preparation, at April 1st 2008, we had the kickoff meeting of itsme, a project with the ambition of designing and building an innovative front end of Linux for workstations (De Michelis et al. 2009). The idea behind our project was to go beyond the desktop metaphor shaping all existing operating systems for workstations (Windows ...
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2019
Nachdem die Digitalisierung, ihre Technologien und ihre Auswirkungen auf die Geschaftswelt definiert wurden und ein Ausblick auf aktuelle Anforderungen an das Management gestellt wurde, wird diese Arbeit untersuchen, wie sich das IT-Service-Management in der Digitalisierung verhalt. Dazu wird eine Reihe von Forschungsergebnissen prasentiert. Anhand der
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Nachdem die Digitalisierung, ihre Technologien und ihre Auswirkungen auf die Geschaftswelt definiert wurden und ein Ausblick auf aktuelle Anforderungen an das Management gestellt wurde, wird diese Arbeit untersuchen, wie sich das IT-Service-Management in der Digitalisierung verhalt. Dazu wird eine Reihe von Forschungsergebnissen prasentiert. Anhand der
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Practice and Experience in Advanced Research Computing, 2022
Brian Guilfoos, Jeff Triplett
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Brian Guilfoos, Jeff Triplett
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Problematika implementace ITSM
2008The main objective of this diploma thesis is to identify the problems (restrictions, impasses) which are connected with the practical implementation described in the ITIL publication - the processes of ITSM. For achieving these objectives it was necessary to study extensive library of methodologies and standards that are being used in the area of IT ...
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AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES – ITS DESIGN AND EXPLORATORY UTILIZATION
Journal of Organizational Computing and Electronic Commerce, 2022Jorge Carlos Marx Gómez, Manuel Mora
exaly
Service Analytics on ITSM Processes Using Time Series
Algorithms for Intelligent Systems, 2022Ioannis, Sanjay Modak, Omar Murad
exaly
Simulation of ITSM Processes as Training Tool Set
2010As IT Service Management becomes more and more common in actual IT organizations, the need of trained personnel raises sharply. To cover theses needs, companies can either train their employees or they hire new employees, who possess these skills already. But what competence is required and how should it be trained?
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The influence of DevOps practices in ITSM processes
International Journal of Services and Operations Management, 2023Miguel Mira da Silva
exaly