Results 21 to 30 of about 19,903 (284)

Exploring young voter engagement and journey mapping across political events [PDF]

open access: yes, 2023
This interdisciplinary study aims to explore the lived experiences and engagement of young voters from a customer journey perspective. To achieve this, the present study investigates voter engagement journey with various political events (2015 UK General
Harvey, John   +9 more
core   +1 more source

Using Customer Journey Mapping and Design Thinking to Understand the Library’s Role in Supporting the Research Data Lifecycle

open access: yesJournal of eScience Librarianship, 2021
Objective: Customer journey mapping and design thinking were identified as useful tools for identifying deeper insights into the research data service needs of researchers on our campus with their direct input.
Kay Bjornen, Cinthya Ippoliti
doaj   +1 more source

Using Journey Mapping within Extension: A Tool for Supporting Behavior Change Programs

open access: yesEDIS, 2019
Extension is an important change agency, and Extension professionals use innovative strategies to help target audiences to adopt research-based practices and technologies.
Colby Silvert   +1 more
doaj   +5 more sources

Patient journey mapping: Integrating digital technologies into the journey

open access: yesKnowledge Management & E-Learning: An International Journal, 2020
Patient journey mapping represents a new way of reasoning about continuity of care, reducing wait times and improving patient safety. Patient journey mapping allows users such as health professionals, patients and policy makers to identify technologies ...
Elizabeth M. Borycki   +3 more
doaj   +1 more source

A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment

open access: yesKnowledge Management & E-Learning: An International Journal, 2020
Journey mapping methods have a number of practical uses. One of the most promising applications in the area of healthcare is to apply patient journey mapping to identify a patient’s pathway through their healthcare journey. Nowhere is this more important
Andre W. Kushniruk   +2 more
doaj   +1 more source

Alert fatigue and errors caused by technology: A scoping review and introduction to the flow of cognitive processing model

open access: yesKnowledge Management & E-Learning: An International Journal, 2021
Technologies such as electronic health records (EHRs), embedded clinical decision support systems (CDSS) and computerized physician order entry (CPOE) systems are at the forefront of healthcare’s technological revolution.
Amanda L. Joseph   +2 more
doaj   +1 more source

Editorial: Visualizing user experience and stories: From customer journeys to patient experience mapping

open access: yesKnowledge Management & E-Learning: An International Journal, 2020
Patient journey mapping represents a visual approach to documenting and analysing the experiences and stories of patients as they move through healthcare systems.
Andre W. Kushniruk, Avi Parush
doaj   +1 more source

Patient journey mapping: Current practices, challenges and future opportunities in healthcare

open access: yesKnowledge Management & E-Learning: An International Journal, 2020
Patient Journey Maps are an emerging concept that visually map each interactive touchpoint that the patient experiences as they navigate the care continuum.
Amanda L. Joseph   +2 more
doaj   +1 more source

Journey mapping from a crew's perspective : understanding rail experiences [PDF]

open access: yes, 2020
Technological developments present diverse opportunities to modernise services for the rail industry. Systems can be implemented to improve passengers’ experiences, but these may also affect the experiences of crew working on board trains.
Rebecca Cain (4352584)   +7 more
core   +2 more sources

Customer journey maps

open access: yesAGORA Magazine, 2013
Voor veel steden is veiligheid in de openbare ruimte een factor van groot belang. In toenemende mate worden bewakingscamera’s en andere vormen van toezicht ingezet om het veiligheidsgevoel te beinvloeden. Hoe effectief zijn al deze maatregelen? Gevoelens van veiligheid en onveiligheid zijn lastig te objectiveren. Waar de een zich onprettig voelt in een
van Aalst, I., Arets, D., Brands, J.
openaire   +2 more sources

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