Results 221 to 230 of about 152,609 (258)
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Typology of Kano models: a critical review of literature and proposition of a revised model
International Journal of Quality and Reliability Management, 2013Arash Shahin
exaly
IPA–Kano model: A new tool for categorising and diagnosing service quality attributes
Total Quality Management and Business Excellence, 2012Ying-Feng Kuo, Wei-Jaw Deng
exaly
Employee Satisfaction: Does Kano's Model Apply?
Total Quality Management and Business Excellence, 2004Kurt matzler
exaly

