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Classifying customer requirements using Kano model and Kano map: the case of hospital services
International Journal of Productivity and Quality Management, 2017Arash Shahin
exaly
Contribution to quality research: a literature review of Kano's model from 1998 to 2012
Total Quality Management and Business Excellence, 2015Tainyi Luor +2 more
exaly
Employee Satisfaction: Does Kano's Model Apply?
Total Quality Management and Business Excellence, 2004Kurt Matzler, Matthias Fuchs
exaly

