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Degrees of Delight: Two Approaches to Increasing Student Satisfaction at University

open access: yesJANZSSA, 2009
It is well known that there is a direct relationship between student satisfaction and retention. The Kano Model of customer satisfaction provides a conceptual framework for identifying, measuring and increasing student satisfaction.
Rhonda Leece, Robyn Muldoon
doaj  

Nurses' needs for digital mental health support: an analysis based on the Kano model. [PDF]

open access: yesFront Public Health
Chen Z   +9 more
europepmc   +1 more source

Keeping the Customer Satisfied: Applying a Kano Model to Improve Vaccine Promotion in the Philippines. [PDF]

open access: yesGlob Health Sci Pract, 2023
Wachinger J   +11 more
europepmc   +1 more source

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