Degrees of Delight: Two Approaches to Increasing Student Satisfaction at University
It is well known that there is a direct relationship between student satisfaction and retention. The Kano Model of customer satisfaction provides a conceptual framework for identifying, measuring and increasing student satisfaction.
Rhonda Leece, Robyn Muldoon
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Nurses' needs for digital mental health support: an analysis based on the Kano model. [PDF]
Chen Z +9 more
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Kano Model-Based Analysis of Medical and Nursing Service Needs of Fracture Patients and Their Families. [PDF]
Deng J, Yang K, Yu Y, Zhang S, Zhao X.
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Classification and Prioritization of Health Education Needs Among HPV‑Infected Patients in Chengdu: A KANO Model-Based Cross-Sectional Study. [PDF]
Zhang Y +5 more
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Grounded theory-KANO model for optimising peri-urban rural housing design. [PDF]
Yang L, Kosman KA, Liu Y, Tazilan ASM.
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Correction: Service quality assessment and enhancement using Kano model. [PDF]
Kermanshachi S, Nipa TJ, Nadiri H.
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Hierarchical service needs for physical fitness promotion among Urban Community older adults: a Kano model perspective. [PDF]
He CH, Zhao JB, Lu WY, Zhang HP.
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Keeping the Customer Satisfied: Applying a Kano Model to Improve Vaccine Promotion in the Philippines. [PDF]
Wachinger J +11 more
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Design optimization of health apps for rural older adults: enhancing usability and health effects based on Kano model and SEM method. [PDF]
Jiang H, Li H, Li X, Du Q.
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Evaluation of Needs for Chronic Disease Management Services in Patients with Inflammatory Bowel Disease Based on the Kano Model: A Cross‑Sectional Study. [PDF]
Feng Z +8 more
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