Results 61 to 70 of about 8,229 (189)

Business intelligence using the fuzzy-Kano model

Journal of Intelligence Studies in Business, 2019
Today, understanding customer satisfaction is becoming a difficult and complex task for companies due to the explosive growth of the voice of the customer in online reviews. This has pushed companies to rethink their business strategies and resort to business intelligence techniques in order to help them in analyzing customer requirements and market ...
Soumaya Lamrharia, Hamid Elghazi, Abdellatif El Faker   +2 more
openaire   +1 more source

Unlocking female CEOs' contribution to the internationalization of family‐controlled firms

European Management Review, EarlyView.
Abstract Are female CEOs better or worse than male CEOs for the internationalization of family‐controlled firms? By addressing this question, we draw on Upper Echelons Theory (UET) and complement it with insights from the Behavioral Theory of the Firm (BTF) to examine the moderating role of governance and ownership openness. Using a large panel of 2150
Alfredo D'Angelo, Fabio Quarato, Domenico Rocco Cambrea, Pasquale Latella   +3 more
wiley   +1 more source

Classification of Customers\' Needs and Analyzing Their Behavior

تحقیقات بازار یابی نوین, 2011
The purpose of this paper is to propose an integrated model of Kano and Association rules for classification of customers' needs and analyzing their behavior. Statistical population of this research includes customers of Saman Bank of Qom.
Reza Salehzadeh, Arash Shahin
doaj   +2 more sources

Keep on Keepin’ on Down Under: Administrative Heritage and the Strategic Realignment of Multinational Enterprises in Australia During Deglobalization, 1914–79

Journal of Management Studies, EarlyView.
Abstract We analyse the behaviour of multinational enterprises (MNEs) within a host nation – Australia – during deglobalization (1914–79). Deglobalization is often portrayed as a drastic event to which MNEs respond swiftly, probably through withdrawal from host countries.
Pierre Van der Eng, André Sammartino, Simon Ville, David Merrett, Monica Keneley   +4 more
wiley   +1 more source

The Integration Model of Kano Model and Importance-Performance and Gap Analysis—Application of Mutual Information

Mathematics
Service quality research has traditionally focused either on identifying Kano two-dimensional quality categories or detecting service quality deficiencies.
Shu-Ping Lin, Ming-Chun Tsai
doaj   +1 more source

Bridging Sustainability and Innovation in Family Firms: The Roles of Local Green Knowledge and Local Embeddedness

Journal of Product Innovation Management, EarlyView.
ABSTRACT This article explores how family firms leverage environmental investments to drive innovation, proposing that their environmental efforts are more conducive to innovation compared to non‐family firms. We also propose that family firms' ability to transform environmental investments into superior innovation performance is particularly ...
Josip Kotlar, Fernando Muñoz‐Bullón, Maria J. Sanchez‐Bueno   +2 more
wiley   +1 more source

Innovation in Family Firms: The Role of Absorptive Capacity and Knowledge Collaboration

Journal of Product Innovation Management, EarlyView.
ABSTRACT While prior research suggests that family ownership can significantly facilitate sales and innovation, empirical findings often overlook the nuanced differences in innovation inputs between family and non‐family firms. We address this gap by examining the extent to which family firms are able to use absorptive capacity by creating knowledge ...
David Bruce Audretsch, Maksim Belitski, Christina Guenther, Natalia Vershinina   +3 more
wiley   +1 more source

Dread in the Homeland: Symbolic Politics and Ethnonationalist Struggles for Self‐Determination in Nigeria

Nations and Nationalism, EarlyView.
ABSTRACT The revival of Biafran separatism in contemporary Nigeria is often explained with three leading theoretical frameworks: relative deprivation, political economy and state repression. Whereas relative deprivation and political economy perspectives posit that the resurgent separatism derives from the perception and empirical reality of ...
Promise Frank Ejiofor
wiley   +1 more source

The Use of the Kano Model to Enhance Customer Satisfaction

Organizacija, 2017
Background/purpose: The interest of measuring customer satisfaction is reflected in its ability to gain customer loyalty, enhance favourable word of mouth, lead to repeat purchases and improve a company’s market share and profitability.
Južnik Rotar Laura, Kozar Mitja
doaj   +1 more source

Propose new methodology based on Kano's Model [PDF]

Journal of the Korea Safety Management and Science, 2013
Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements which influence customer satisfaction in different ways when ...
openaire   +1 more source