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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN

Jurnal Bisnis & Manajemen
This study aims (1) to know and explain customer perceptions of Café Maidia Bajawa on the determinants of service quality (physical evidence, reliability, responsiveness, assurance and empathy) and customer satisfaction. (2) Test and explain the effect of physical evidence on customer satisfaction at Café Maidia Bajawa.
Hengo Ea, Maria Elisabeth   +3 more
openaire   +1 more source

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