Is the digitalisation the future of the luxury industry? [PDF]
Sanz-Lopez F +3 more
europepmc +1 more source
Service Recovery in Chatbot‐mediated Environments: Trust Dynamics and Customer Loyalty Intentions
Abstract Prior research has shown that customers’ perceptions of chatbots may be influenced by the situational context in which human–chatbot interactions take place. This research advances understanding of artificial intelligence (AI)‐enabled chatbot‐led service failure recovery (SFR) in the context of customer loyalty.
Wilson Ozuem +2 more
wiley +1 more source
Authenticity across human and synthetic influencers: a configurational review of source evaluation and social influence. [PDF]
Lin XR, Fikry A, Zhang WG, Ding K.
europepmc +1 more source
Teaching for Wonder: Pedagogical Openings for Epistemic Change in the Climate Crisis
Abstract The accelerating climate crisis demands profound changes in how management learning and education prepares students to engage with uncertainty and ecological interdependence. While recent scholarship calls for epistemic transformation in business schools, there is limited understanding of how pedagogy might cultivate the orientations required ...
Chloe Preece +2 more
wiley +1 more source
Influencer Marketing in Rural Tourism: Enhancing Destination Image and Encouraging Homestay Choices. [PDF]
Chauhan R +5 more
europepmc +1 more source
Antifa Theory: Beyond the Western Metaphysics of Maturity
ABSTRACT In this article I ask whether the main traditions of Western political thought, republicanism, conservatism, liberalism, and socialism, can supply an account of human flourishing capable of sustaining a broad antifascist movement. Each tradition defines full humanity as an achievement reserved for the mature adult and treats the child as a ...
Toby Rollo
wiley +1 more source
Understanding perceived value in tourism: Insights from destinations facing crises. [PDF]
Yacoub L +3 more
europepmc +1 more source
Reframing the Treasury Debate: Industrial Strategy and State Capacity in the UK
Abstract The Treasury has long been seen as a root cause of Britain's economic malaise, blocking much‐needed industrial intervention and embedding short‐termism. This article examines the politics of Concorde and civil nuclear power in postwar Britain to show that the Treasury was not the problem in these cases.
Tom Kelsey
wiley +1 more source
Tobacco companies' creation of additional communication space: a content analysis of cigarette pack inserts and onserts. [PDF]
Spillane TE +4 more
europepmc +1 more source
The Lessons from 1970s Price Controls
Abstract There has been a recent revival of interest in both voluntary and mandatory controls of prices to reduce the impact of inflation on low‐income groups. This article reviews the use of voluntary schemes of price restraint by the 1974–9 Labour government, in particular the ‘red triangle’ scheme in operation between February and August 1976.
Wyn Grant
wiley +1 more source

