Results 151 to 160 of about 3,609,968 (189)

Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

International Journal of Information Management, 2017
Ali Abdallah Alalwan, Yogesh Kumar Dwivedi, Nripendra P Rana   +2 more
exaly   +2 more sources

A study on factors affecting service quality and loyalty intention in mobile banking

Journal of Retailing and Consumer Services, 2021
Mobile banking (MB) is one of the most recent innovations for financial sectors which could have practical value to both users and banks. This study aims to explore the dimensions affecting mobile banking loyalty intention and examine their ...
Han Yu, Qingji Zhou, Hong Xu
exaly   +2 more sources

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The supports provided by artificial intelligence to continuous usage intention of mobile banking: evidence from China

Aslib Journal of Information Management, 2023
PurposeArtificial intelligence (AI) has been widely used as a financial technology (fintech) in the mobile banking (M-banking) domain. However, in the literature, how AI affects users' perceptions of social support and the users' satisfaction and ...
Rong Lin, Jung-Chieh Lee
semanticscholar   +1 more source

Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives

International Journal of Bank Marketing, 2022
PurposeThe development of mobile technology has changed the traditional financial industry and banking sector. While traditional banks have adopted artificial intelligence (AI) techniques to deepen the development of mobile banking applications (apps ...
Jung-Chieh Lee, Xue-Qing Chen
semanticscholar   +1 more source

Mobile banking service quality and continuance intention: mediating role of satisfaction: a two-stage structural equation modeling-artificial neural network approach

International Journal of Bank Marketing, 2023
PurposeThe purpose of this paper is to investigate the mediating role of satisfaction (SAT) in relation to mobile banking service quality (MB-SQ) and continuance intention (CI) among Nepali mobile banking users.Design/methodology/approachThe paper ...
Laxman Pokhrel, A. C
semanticscholar   +1 more source

A meta-analysis of trust in mobile banking: the moderating role of cultural dimensions

International Journal of Bank Marketing, 2023
PurposeIn mobile banking (m-banking), knowing and understanding trust-related factors can enable bank managers to design suitable strategies for enhancing its overall uptake.
Poonam Kumar, S. Chauhan, P. Gupta, M. Jaiswal   +3 more
semanticscholar   +1 more source

A meta-analysis of satisfaction in mobile banking: a contextual examination

International Journal of Bank Marketing, 2023
PurposeIn mobile banking (m-banking), understanding the factors contributing to customer satisfaction is crucial for bank managers to design effective strategies for enhancing the uptake of mobile banking services.
Poonam Kumar, S. Chauhan, Satish Kumar, Prashant Gupta   +3 more
semanticscholar   +1 more source

Mobile banking usage in the postpandemic era: Demystifying the disparities among divergent user segments in a majority-Muslim country

Journal of Islamic Marketing, 2023
Purpose The COVID-19 crisis has sped up digital transformation and technologies by several years. Customers have dramatically shifted to online channels, and businesses have quickly responded by offering additional canals for online shopping and payment.
Youssef Chetioui, Hind Lebdaoui, Nisrine Hafid   +2 more
semanticscholar   +1 more source

Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model

International Journal of Information Management, 2019
Mobile banking is one of the most promising technologies that has emerged in recent years and could prove to have considerable value to both banks and customers.
Abdullah Mohammed Baabdullah, Ali Abdallah Alalwan, Hatice Kizgin   +2 more
exaly   +2 more sources