Results 41 to 50 of about 3,609,968 (189)

Factor Affecting Customer Satisfaction of Mobile Banking Services of Commercial Bank in Kathmandu Valley

Interdisciplinary Journal of Innovation in Nepalese Academia, 2023
Mobile banking has achieved a great importance in Nepal's banking sector. Though majority of Nepalese banks have recognized the importance of understanding customer psychology and are highly conscious of it.
Narendra Thakuri, Ajaya Dhakal, Ranjana Kumari Danuwar, Deep Kumar Baral, Amita Koirala   +4 more
semanticscholar   +1 more source

Service quality in mobile banking

International Journal of Bank Marketing
PurposeThe rise of mobile technologies has driven rapid growth in mobile banking (m-banking), making service quality a central area of inquiry for researchers and industry practitioners alike.
Nikolina Palamidovska-Sterjadovska, Tareq Rasul, Weng Marc Lim, Anita Ciunova-Shuleska, Wagner Júnior Ladeira, Fernando de Oliveira Santini, Irena Bogoevska-Gavrilova   +6 more
semanticscholar   +1 more source

Understanding mobile banking adoption via the technology acceptance model: evidence from Jordan

Banks and Bank Systems
This paper studies the use of mobile banking in Jordan and the factors affecting its adoption through the Technology Acceptance Model (TAM). It examines user behavior across new banking technologies and resistance to adoption, focusing on factors such as
Bara Waleed Rababa, Azwadi Ali, Al Montaser Mohammad   +2 more
semanticscholar   +1 more source

The effect of perceived ease of use, perceived usefulness, and perceived benefits on interest in using Bank Syariah Indonesia mobile banking

International Journal of Research In Business and Social Science, 2023
This study aims to analyze the perceived ease of use, perceived usefulness, and perceived benefits on interest in using Bank Syariah Indonesia mobile banking. The research method used is a quantitative approach.
D. Paramita, Anas Hidayat
semanticscholar   +1 more source

Digital Financial Literacy and Customer Protection on Customer Trust with the Use of Mobile Banking as a Moderating Variable

Jurnal Ilmiah Akuntansi dan Bisnis
This research examines the effect of digital financial literacy and customer protection on customer trust, with mobile banking serving as a mediating variable.
Siti Nur Aisyah, Rizki Sri Wahyuni
doaj   +1 more source

Factors influencing continuance intention to use mobile banking: an extended expectation-confirmation model with moderating role of trust

Humanities and Social Sciences Communications
This study explores the impacts of user adaptation and its antecedents, including perceived usefulness, self-efficacy, and subjective norm on continuance intention towards mobile banking. Based on (1) extended expectation-confirmation model, (2) adaptive
Giang-Do Nguyen, T. T. Dao
semanticscholar   +1 more source

Unified Theory of Acceptance and Use of Technology (UTAUT) Model: Factors Influencing Mobile Banking Services’ Adoption in China

SAGE Open
This study uses a modified UTAUT model to examine behavioral factors influencing mobile banking services’ (MBS) adoption in China. Despite the abundance of smart mobile phones, the uptake of mobile banking among the population remains low.
Isaac Kofi Mensah, Muhammad Khalil Khan
semanticscholar   +1 more source

Examining the role of consumer satisfaction within mobile eco-systems: Evidence from mobile banking services

Computers in Human Behavior, 2021
Consumer satisfaction has been widely accepted as a key measure of continuous use and success within the information systems, e-commerce and mobile banking literature.
Ahmed Geebren, Abdul Jabbar, Ming Luo
semanticscholar   +1 more source

Analysis of the mobile banking services market in the Republic of Serbia [PDF]

Ekonomija: teorija i praksa, 2019
Information technologies have enabled banks to expand their business and adapt their services to customer needs. By developing and increasing the use of mobile communication technologies, a new type of banking has developed, known as "mobile banking ...
Soleša Katarina, Brkić Ivana
doaj  

Application of ISS Model for individual customer satisfaction: A study of Internet Banking and Mobile Banking services in Ho Chi Minh City, Vietnam

Ho Chi Minh City Open University Journal of Science - Economics and Business Administration, 2022
This paper aims to compare determinants affecting individual customer satisfaction between Internet Banking and Mobile Banking services in Ho Chi Minh City. We developed the research model based on the Information System Success Model (ISS) of DeLone and
Nguyen Thi Binh Minh, Khuc Dinh Nam
doaj   +1 more source