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The Diffusion of e-Services in Danish Municipalities
2004Among the European countries Denmark is ranked high with respect to on-line services. This paper presents a preliminary, exploratory analysis of variables supporting the diffusion of eServices in Danish municipalities. The objective of the study is to perform an explorative search for explanatory variables, which make municipalities adopt eServices ...
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Experiments in Routing Vehicles for Municipal Services
2018 International Conference on High Performance Computing & Simulation (HPCS), 2018In this paper, route planning of waste collection trucks using R&R (Ruin and Recreate) approach is explored. We assume the trucks are guided by the central depot in selecting the optimal route for waste collection. Heuristic algorithms are simulated to find the optimal routes for the waste management fleet.
Imran Mahmood +3 more
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Public participation in municipal service delivery in the eThekwini Municipality
2022Most South African municipalities in South Africa struggle to efficiently provide adequate public services. One of the main reasons for slow and inadequate public service delivery across South African municipalities is ineffective public participation.
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Size Matters—Electronic Service Delivery by Municipalities?
2002The development of e-government in the Netherlands shows two different worlds. The large national organisations implement Electronic Service Delivery (ESD) fairly successfully, while municipalities are slow to adopt ESD. This is a pity, since municipalities account for over 70% of the public services.
Leenes, R.E., Svensson, Jorgen S.
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Service Quality and Benchmarking the Performance of Municipal Services
Public Administration Review, 2004How can local officials select benchmarking partners whose best practices have the most potential for applicability and success in improving service performance? This study suggests the process for selecting the most appropriate benchmarking partners and for making fair performance comparisons will be advanced if local officials initially address the ...
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Evaluating the municipal health services program
Social Science & Medicine. Part C: Medical Economics, 1981R, Andersen +5 more
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