Results 331 to 340 of about 940,918 (352)

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Zhaohua Deng, Kwok Kee Wei
exaly  

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya M Johnson   +2 more
exaly  

Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang
exaly  

Pengaruh online customer review dan e-service quality terhadap keputusan pembelian melalui marketplace

, 2021
Fitra Ramadan, Muchtar Muchtar, Haeruddin Hafid   +2 more
semanticscholar   +1 more source

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek, Biljana Juric   +2 more
exaly  

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Vikas Mittal, Doreen Pick
exaly  

Customer value co-creation behavior: Scale development and validation

Journal of Business Research, 2013
Youjae Yi, Taeshik Gong
exaly  

AUTOMATIC SUMMARIZATION OF ONLINE CUSTOMER REVIEWS

Proceedings of the Third International Conference on Web Information Systems and Technologies, 2007
openaire   +1 more source

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Journal of Marketing, 2009
Yany Gregoire, Renaud Legoux
exaly  

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Journal of Marketing, 2022
exaly