Results 341 to 350 of about 940,918 (352)

eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
Thomas W Gruen
exaly  

The Role of Customer Engagement Behavior in Value Co-Creation

Journal of Service Research, 2014
Elina Jaakkola, Matthew Alexander
exaly  

Opinion Mining for Online Customer Reviews

Ashok Kumar Nanda, Chaitra Sai Jalda, V. Pradeep Kumar, Venkata Sai Varun Chakali, Krishnaveni Munavath, Srihari Prasad Reddy Marukanti, Divya Boreda   +6 more
openaire   +1 more source

Online Customers Reviews: Loyalty and Deception

2014
openaire   +1 more source

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin
exaly  

The Role of Marketer-Generated Content in Customer Engagement Marketing

Journal of Marketing, 2019
Matthijs Meire, Kelly Hewett, Michel Ballings   +2 more
exaly  

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

Journal of Retailing and Consumer Services, 2019
exaly  

The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan

International Journal of Information Management, 2013
exaly  

USING ONLINE REVIEWS FOR CUSTOMER SENTIMENT ANALYSIS

2021
openaire   +1 more source

Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis

Tourism Management, 2017
exaly