Results 51 to 60 of about 940,918 (352)
Factors affecting customer satisfaction of online travel agencies in India [PDF]
Tourism and Hospitality Management, 2017 Purpose – The purpose of this paper is to identify the factors affecting customer satisfaction for online travel agencies in India. It will help guide existing online travel agencies and future entrants to have an in-depth understanding of customer ...
Sabyasachi Dutta +2 more
doaj +1 more source
Leveraging the Power of Online Referral for E-Business: The Moderated Mediation Model
Journal of Theoretical and Applied Electronic Commerce Research, 2021 This study utilized the Kano model to practically identify the key attributes of online service quality of e-learning education companies. Along with a review of theoretical sources related to service quality, this paper placed similar attributes into ...
Chih-Hung Chen
doaj +1 more source
Jurnal Ekonomi & Bisnis JAGADITHA, 2023 The purpose of this study was to analyze the effect of online customer reviews, online customer ratings, and payment guarantees on the purchase intention of e-commerce Shopee consumers in Denpasar. This study used a quantitative approach which was carried out on e-commerce Shopee consumers in Denpasar by using a questionnaire on 130 respondents.
Putu Divira Vidya Ananda +3 more
openaire +1 more source
Do Online Reviews Encourage Customers to Write Online Reviews? A Longitudinal Study
Sustainability, 2022 This study examines the nature of online reviews to explain changes in satisfaction, trust, and consumer intent to write a review during restaurant revisit stages. Using a data set of two-time lags, the findings show that the impact of online reviews on customer satisfaction, trust, and consumer intent to write a review decreases or dilutes over time ...
Yingxue Xia, Hong-Youl Ha
openaire +1 more source
Jurnal Manajemen Indonesia, 2019 The development of online travel business in the world is going very fast. The transformation of new business models from traditional to online aims to create more efficient trading strategies. In tourism marketing, Customer Online Review (COR)
Anggraeni Permatasari +3 more
doaj +1 more source
The mediating role of the perceived value on the relationships between customer satisfaction, customer loyalty and e-marketing [PDF]
International Journal of Data and Network Science, 2023 The online markets have been growing during the last near years, and many businesses have generated customer satisfaction and loyalty by developing their marketing activities.
Amer Muflih Alkufahy +4 more
doaj +1 more source
PENGARUH ONLINE REVIEW & CUSTOMER EXPERIENCE TERHADAP BRAND IMAGE & PURCHASE INTENTION DI PAINTEREST
Jurnal Performa, 2022 : This study aims to determine the effect of online reviews and customer experiences on brand image and purchasing decisions at Painterest Companies. This study uses a quantitative approach with a sample taken of 210 respondents with a purposive sampling
Michelle Angelique Maharani +2 more
doaj +1 more source
Customer satisfaction factors in online retail: Online review analysis
Vestnik of Saint Petersburg University. Management, 2023 This paper aims to analyze online customers’ reviews and gain insight into customer satisfaction factors drawn from a big user-generated content of US online retailers. This user-generated content has become more insightful, especially in the CO VID-19 era as the result of a rapid increase in online shopping. This study uses a big textual data of 5 340
Mehran Haddadi, Vera A. Rebiazina
openaire +1 more source
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 2022 The development of increasingly sophisticated technology in Indonesia has a positive impact on the ease of buying and selling transactions through e-commerce.
Novita Amalia Riyanjaya, S. Andarini
semanticscholar +1 more source
Customer purchase behavior prediction in E-commerce: a conceptual framework and research agenda [PDF]
, 2020 Digital retailers are experiencing an increasing number of transactions coming from their consumers online, a consequence of the convenience in buying goods via E-commerce platforms.
Bezbradica, Marija +4 more
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