Results 1 to 10 of about 10,252 (165)
Online reviews: A pathway to improve hotel management
Dos Algarves, 2020 The purpose of this study is to verify how online reviews can become a useful tool for the improvement of hotel businesses through an in-depth analysis of selected scientific papers.
Anderson S. Oliveira +2 more
doaj +3 more sources
InformationThis study conducts a bibliometric analysis of online customer and hotel review research, aiming to provide insights into where each field comes from, stands now and ought to go in the future.
Maria Helena Pestana +3 more
doaj +4 more sources
Analysis of Online Rating and Online Review on Hotel Buying Interest
Almana: Jurnal Manajemen dan Bisnis, 2022 This research is motivated by the decreased room occupancy rates in Indonesia due to the COVID-19 pandemic, where the hotel industry is one of the major industries in this country. With this pandemic, people have new considerations in choosing hotels by
Annisa Nurfitriani, Yulia Nur Hasanah
doaj +2 more sources
Applied Sciences, 2021 For hotel management, occupancy is a crucial indicator. Online reviews from customers have gradually become the main reference for customers to evaluate accommodation choices.
Yu-Ming Chang +4 more
doaj +1 more source
USULAN STRATEGI PENINGKATAN KEPERCAYAAN PELANGGAN DAN KEPUTUSAN BOOKING PELANGGAN HOTEL X
J@ti Undip: Jurnal Teknik Industri, 2022 Hotel X merupakan salah satu hotel di Kabupaten Kuningan Jawa Barat yang didirikan pada tahun 2005. Hotel X termasuk dalam klasifikasi hotel bintang 1 yang berada di Kuningan.
Jasmine Raisya Salsabila +2 more
doaj +1 more source
Jurnal Teknologi Informatika & Komputer, 2023 Jaringan media sosial pada saat ini terus berkembang dan berdampak pada industri perhotelan. Pelanggan dan traveler telah memposting hasil review secara online untuk menunjukkan tingkat kepuasan mereka terhadap hotel dan berbagi pengalaman terkait hotel ...
Hansen Christanto +6 more
doaj +1 more source
Aspect-based sentiment analysis for hotel reviews using an improved model of long short-term memory
IJAIN (International Journal of Advances in Intelligent Informatics), 2022 Advances in information technology have given rise to online hotel reservation options. The user review feature is an important factor during the online booking of hotels.
Rahmat Jayanto +2 more
doaj +1 more source
GEOGRAPHY MATTERS IN ONLINE HOTEL REVIEWS [PDF]
The International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences, 2016 Abstract. In resonance with the popularity of user-generated contents (UGC) and the volunteered geographic information (VGI), this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015.
Wang, Mingshu, Zhou, Xiaolu
openaire +4 more sources
Analysis of Hotel Visitor Reviews using LDA-Based Topic Modeling Method
Almana: Jurnal Manajemen dan Bisnis, 2021 In the current era, many challenges must be faced by tourism businesses in the field of hospitality. The customer experience is an important factor in creating a hotel's reputation because customers can provide feedback online.
Bunga Aisyah Ravissangeta Yansari +1 more
doaj +1 more source
Online Review Impacts on Hotel Online Booking Decision [PDF]
Proceedings of the 6th International Conference on Electronic, Mechanical, Information and Management Society, 2016 With the development of the economy and the maturity of the network market, more and more people book hotels and tickets online. When the customer book hotels online, online reviews play an important role in consumer booking decision. Despite researcher's attempts on examining different aspects of online reviews, its impact on hotel sales remains ...
Huanyu Zhao +3 more
openaire +1 more source